Authentication problems, High Ping and Latency

diegoa said:
Also having problems with Authenticating, countless times I gotten Error 691: Access denied messages and next minute it works fine. This is happened many times.
Click to expand...

I've been experiencing the same problem since last week.
 
Stupid 691 errors coming up like mad today!It usually helps to get the horrible latency down in online games by disconnecting an reconnecting a few times, now its just impossible to do that.
So this new systems means I'm stuck with my k@k latency?Common Iburst give me a break!!
As soon as I get a salary I'm going adsl!!!
:(
 
Hi all

We noticed a large amount of simultaneous vendor updates and patches to akamei. We are investigating this traffic.

Should all be back to normal.

Let me know if anyone is still experiencing any latency issues.


Regarding the error 691 issue. We have had to limit the amount of connections being thrown at the authenticating servers due to the fact that some users were continually doing disconnects and reconnects at a high rate (up to 83000 times a day). This is an abnormal amount of authentication for a client and is profiled as a DOS attack.

We need to keep the system running at an acceptable level for your use and cannot allow this to continue.

I hope you all understand and should anyone feel this is unsatisfactory please give me a call.
 
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I don't want to connect and reconnect 83000 times a day! 5-10 times would work, just to get my latency down in online games, or tell me what I need to do to get it as low as possible, without having to pay ANOTHER R70 to get IGame. Why can't we get IGame for free, what other ISP is charging their customers extra to get a low latency in online games!!!
OMG IBURST!!!
 
Hi Ambo

Please indicate to which server you are having latency issues with and what you location is.


Thank you
 
Hi Shaun
iBurst said:
Please indicate to which server you are having latency issues with and what you location is.
Click to expand...
I'm based in JHB on the south of Northcliff Hill. The server is a local server on SAIX's network but the latency between the server and your network is only 40ms - the rest of the latency is between your network core and my CPE.
 
Very high latency today :(

Time: 17:52
Date: 16/06/2009

Source IP: 196.2.123.14
Dest IP: 157.166.255.19
Tracing route to www.cnn.com [157.166.255.19]
over a maximum of 30 hops:

1 60 ms 46 ms 62 ms wbs-196-2-112-1.wbs.co.za [196.2.112.1]
2 62 ms 46 ms 62 ms 192.168.0.97
3 77 ms 46 ms 46 ms 192.168.0.113
4 78 ms 62 ms 46 ms iburst-41-213-126-21.iburst.co.za [41.213.126.21
]
5 62 ms 46 ms 46 ms 41.0.4.225
6 437 ms 405 ms 405 ms ge-6-4-581.car5.London1.Level3.net [217.163.45.1
37]
7 437 ms 421 ms 421 ms ae-34-52.ebr2.London1.Level3.net [4.69.139.97]
8 484 ms 484 ms 484 ms ae-41-41.ebr1.NewYork1.Level3.net [4.69.137.66]

9 504 ms 562 ms 531 ms ae-3.ebr4.Washington1.Level3.net [4.69.132.93]
10 531 ms 515 ms

I phone iburst and your networks guys says there is no problems, sorry not true. :(

Also the Network Status page and Incident Report page is down on your site.
 
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Time:18:10
Date: 16/06/2009
Dest IP:eu.logon.battle.net [213.248.127.130]

Tracing route to eu.logon.battle.net [213.248.127.130]
over a maximum of 30 hops:

1 49 ms 46 ms 50 ms wbs-196-2-112-1.wbs.co.za [196.2.112.1]
2 62 ms 50 ms 46 ms 192.168.0.97
3 62 ms 42 ms 42 ms 192.168.0.113
4 66 ms 42 ms 144 ms iburst-41-213-126-21.iburst.co.za [41.213.126.21
]
5 74 ms 42 ms 42 ms 41.0.4.225
6 472 ms 433 ms 476 ms ge-6-4-581.car5.London1.Level3.net [217.163.45.1
37]
7 472 ms 456 ms 460 ms ae-22-52.car2.London1.Level3.net [4.69.139.99]
8 617 ms 460 ms 452 ms telia-level3-ge.London1.Level3.net [4.68.111.182
]
9 492 ms 472 ms 468 ms ldn-bb1-link.telia.net [80.91.251.18]
10 484 ms 464 ms 476 ms prs-bb1-link.telia.net [80.91.254.209]
11 496 ms * 476 ms ffm-bb1-link.telia.net [80.91.251.211]
12 492 ms * * ffm-b4-link.telia.net [80.91.249.237]
13 * * * Request timed out.
14 * * * Request timed out.


Tracing route to www.cnn.com [157.166.226.26]
over a maximum of 30 hops:

1 50 ms 295 ms 60 ms wbs-196-2-112-1.wbs.co.za [196.2.112.1]
2 50 ms 65 ms 149 ms 192.168.0.97
3 64 ms 43 ms 46 ms 192.168.0.113
4 61 ms 39 ms 44 ms iburst-41-213-126-21.iburst.co.za [41.213.126.21
]
5 67 ms 45 ms 49 ms 41.0.4.225
6 * * * Request timed out.
7 * *
 
Last edited:
Is this only me? or anyone else having issues tonight?
 
Oh you're not alone.....but this is so regular I guess most people have gotten used to it.

3000ms WoW pings for me tonight :/
 
I phoned them just now again, seems like their is lots of packet loss to international and they looking into it.
 
We just deal due to not having a choice................................................
 
Same but I cant use Ventrillo as its breaking up so bad and cant login my main in dalaran with the latency as I just get booted off. What a good evening......
 
Lag LAG LAG

I am getting between 2500 and 3100 ms latency to wow from Edenvale. This just sucks I discontinued my vodacom 3G contract to get IBurst for wow gaming did I make a mistake ?
 
Morning guys.

I am having the network checked out regarding high latency to international destinations.

Please let me know your location and application/URL to speed up the resolution.

Thanks for the alert.
 
Location: Wilgeheuwel
Application: Ventrillo/World of Warcraft
URL: :eu.logon.battle.net
 
Morning

There was an issue yesterday with international latencies on an upstream providers link for which a call was escalated to said provider.

The issue with the displayed latencies is on level3.net which is a secondary upstream from us.

Apologies for that.


Seems like all is sorted.

Please could you guys test out there.

Many thanks.
 
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