Awaiting refund, not prepopulated apologies

[Dannii]

I wish Afrihost would refund me the money they owe for an incorrect payment I made on December 7th 2020. Why did I make an incorrect payment? Because they never told me where and how to make the payment. I was told I'd be refunded in 7-14 days. Not working days, but days.
Today is January 22nd 2021.
They're going to debit my bank account at month end for my subscription, without fail, but all I'm getting is "sorry for inconvenience", "sorry for the delay", "I'll get back to you as soon as I've heard from accounts"...
I WANT MY MONEY BACK!

 

[LaraC]

Did Afrihost acknowledge receipt of your incorrect payment?

 

[Dannii]

Did Afrihost acknowledge receipt of your payment?

Yes, in December when I made the payment.

 

[LaraC]

Yes, in December when I made the payment.

You can reach out to the Afrihost reps on the forum. They can probably find out what is the holdup.

https://mybroadband.co.za/forum/members/?key=staff_members

 

[thehuman]

I wish Afrihost would refund me the money they owe for an incorrect payment I made on December 7th 2020. Why did I make an incorrect payment? Because they never told me where and how to make the payment. I was told I'd be refunded in 7-14 days. Not working days, but days.
Today is January 22nd 2021.
They're going to debit my bank account at month end for my subscription, without fail, but all I'm getting is "sorry for inconvenience", "sorry for the delay", "I'll get back to you as soon as I've heard from accounts"...
I WANT MY MONEY BACK!

Next subscription more or less than your overpayment?

 

[Dannii]

You can reach out to the Afrihost reps on the forum. They can probably find out what is the holdup.

https://mybroadband.co.za/forum/members/?key=staff_members

I've done so. Thank you

 

[AfriNatic]

I wish Afrihost would refund me the money they owe for an incorrect payment I made on December 7th 2020. Why did I make an incorrect payment? Because they never told me where and how to make the payment. I was told I'd be refunded in 7-14 days. Not working days, but days.
Today is January 22nd 2021.
They're going to debit my bank account at month end for my subscription, without fail, but all I'm getting is "sorry for inconvenience", "sorry for the delay", "I'll get back to you as soon as I've heard from accounts"...
I WANT MY MONEY BACK!

I do apologise for the inconvenience.

Thank you for reaching out. I'm glad the info I provided was sufficient to resolve the query. Apologies that it had been delayed like.