Axxess after-hours support

[ejbengine]

Been on the phone now for 15 minutes waiting for someone to pick up the phone! I do not
know Axxess to be like this, but it seems to be happening more and more now.
I also tried to topup my account and the transactions keeps failing.

 

[Death]

I was told there is an issue with processing Visa cards for some reason to do with the gateway. Probably everyone phoning in about it? Took me about 5 minutes to get through at 4:45.

Edit: It's on the CCP as well.

 

[m0zy]

Message I see on in the CCP:

Credit Card Issues [Posted: 26 Apr 12]
Please be advised that Standard Bank who process our credit card transactions are currently having difficulty processing VISA card transactions. They are investigating the cause and we are hoping that it will be resolved soon. We thank you for your understanding and apologise for the inconvenience.