axxess cancellation help

[keng]

Have scouted their website but cannot find where to cancel. Can anyone advise. Had account with them for years no problem. BUT this month 4 gig were used on my 384 line by Sunday 4th and we only got back from holiday on Saturday 3rd. Their reply to my query of how so much could have been used was I must have a virus.

Thanks guys for all the thousands I've paid you over the years

If someone can advise how I can drop this company ASAP I would be most appreciative

 

[|tera|]

Give them a phone call and switch to Webafrica. I sent Axxess and WebAfrica the same email asking a question this weekend and WebAfrica was the only to respond

 

[Oculate]

To quote the Axxess website

Signup and Cancellation

Q: If I should need to cancel, how would I do that?
A: There are no contracts. To cancel, simply cancel on your control panel.

 

[pkid]

Are you sure it wasn't bandwidth theft? Has your account been okay since then?