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Axxess Fibre
- Thread starter Oboikanyo
- Start date
Hi there @Oboikanyo,
Captain Axxess here, please let me know if you have any questions regarding our Fibre and how I can help you switch over to Axxess.
Captain Axxess here, please let me know if you have any questions regarding our Fibre and how I can help you switch over to Axxess.
patrick123
Expert Member
- Joined
- Apr 10, 2005
- Messages
- 2,894
- Reaction score
- 803
@Captain Axxess ,
Well I've been billed 100% of my service, but only get 10% of the actual service (1Gbs but only 100Mbs)
Your support was going to take it to tier 2 of Vumatel: Ref ISP-523706 That was last week.
Yesterday, we phone again, but the above reference was conveniently closed and we now got a new reference: ISP-527391
It even went to the level that we had to take photos of our CAT5E network cable to show that our network is capable of +100Mbs speeds.
Well I've been in the networking game since it started, right down to old co-axial cables that needed a 50ohm terminating resistor to the latest. Even my son is a BSC Computer Science honours graduate so it's not like your support lady is talking to a little old granny. It took less than a week for us to get fibre back in December, but how long to actually get what we are paying for?
Well I've been billed 100% of my service, but only get 10% of the actual service (1Gbs but only 100Mbs)
Your support was going to take it to tier 2 of Vumatel: Ref ISP-523706 That was last week.
Yesterday, we phone again, but the above reference was conveniently closed and we now got a new reference: ISP-527391
It even went to the level that we had to take photos of our CAT5E network cable to show that our network is capable of +100Mbs speeds.
Well I've been in the networking game since it started, right down to old co-axial cables that needed a 50ohm terminating resistor to the latest. Even my son is a BSC Computer Science honours graduate so it's not like your support lady is talking to a little old granny. It took less than a week for us to get fibre back in December, but how long to actually get what we are paying for?
Hi there @patrick123
Please send me a DM with your account details and I will look into the matter for you
Please send me a DM with your account details and I will look into the matter for you
patrick123
Expert Member
- Joined
- Apr 10, 2005
- Messages
- 2,894
- Reaction score
- 803
Many thanks @Captain Axxess, it basically took you minutes to sort out what I've been asking for nearly 2 weeks.
happy to helpMany thanks @Captain Axxess, it basically took you minutes to sort out what I've been asking for nearly 2 weeks.
Flanders
Honorary Master
- Joined
- Nov 20, 2003
- Messages
- 19,334
- Reaction score
- 16,266
@Captain Axxess
I've had an ongoing fault for the past two weeks. My line went down one evening for around two hours and when it came back up my speeds were garbage and have remained so ever since. I have now received an sms to say that my fault has been resolved when clearly it has not.
I have done all of the testing requested by your support and results remain constant whether bypassing router or not.
I'm on 50/50 uncapped with vuma and my speeds were perfect before this.
The vumatel speed tests all show results typical of this:
When I do speedtest.net tests to local servers, this is typical of what I get:
Pages often don't completely load and things feel broken in general. My usage for August is below 300GB and it feels like I'm being throttled.
Please help.
I've had an ongoing fault for the past two weeks. My line went down one evening for around two hours and when it came back up my speeds were garbage and have remained so ever since. I have now received an sms to say that my fault has been resolved when clearly it has not.
I have done all of the testing requested by your support and results remain constant whether bypassing router or not.
I'm on 50/50 uncapped with vuma and my speeds were perfect before this.
The vumatel speed tests all show results typical of this:
When I do speedtest.net tests to local servers, this is typical of what I get:
Pages often don't completely load and things feel broken in general. My usage for August is below 300GB and it feels like I'm being throttled.
Please help.
Last edited:
Hi @Flanders,
Thank you for reaching out to me. Please send me a DM with your account details and I'll look into this for you.
From my experience of them over the last month I'm a ball hair away from tellimg Axxess to shove their fiber where the sun don't shine.
Vuma installed the fibre in less than 24hrs, that was awesome.
Then I get an invoice for the months subscription, I ask their support should I pay it? They say YES. So I paid.
The next day Axxess took the subscription so ive paid twice.
The other day I get an invoice for next month showing the full amount despite being a month in credit.
Today I get an SMS saying they made a mistake with the fibre installation fee... But not to worry they'll take it from my account on Monday. There is no explanation what is wrong or how much they intend to take.
I've got news for Axxess, thanks to their double invoicing and being screwed by our municipality I'm now broke till payday.
If this lot isn't sorted out first thing Monday.... I'll probably be their shortest fiber client.
So in a nutshell, my current opinion of them is their a disorganized shower of ****, and ive got the paper work to backup that statment.
Hi there,
Please DM me your account details. I would like to have a look at this for you.
KingAuthor
Well-Known Member
@Captain Axxess I ordered my fibre on 31 August 2021, I still have gotten no communication on when Metrofibre might come and install. I asked Axxess to change my address as they logged a wrong address, took them time to change the address as I had to call Metrofibre to contact Axxess to change my address. Please assist by checking the progress of my order.
Hi @KingAuthor,
Thank you for letting me know. Please send me a DM with your account details and I will follow up for you.