Axxess / Frogfoot issues

[Went_For_Beer]

Hi @Captain Axxess

We had a fibre line installed and the techs accidentally damaged a power cable. The electrician came the next day to resolve the issue but he broke the brand new fibre. We logged a ticket on 2021-09-14 10:20:55 and up to today we are still waiting on feedback.

Can you please assist in getting this line restored ASAP as I am paying for a line that does not work

My ticket number is 5h735bjd7k

 

[Captain Axxess]

Hi @Half_Frog,

Thanks for reaching out to me. I will follow up on your behalf and get back to you.

 

[Went_For_Beer]

Hi @Half_Frog,

Thanks for reaching out to me. I will follow up on your behalf and get back to you.

Any update

 

[Captain Axxess]

Any update

Hi,

We have queried from the upstream provider and we're waiting for feedback.