Axxess FTTH Rude On Call Sales Representative

[StatikSA]

So after speaking twice to a rather rude sales representative via the Axxess call centre which was repeatedly questioning me and denying certain facts. I wanted to know,i moved in to a new home and they have fibre infrastructure already in the home it just needs to be connected, how long does it take to re-connect a fibre line with a new Axxess Fibre order? I was told 2 months for installation and i told him that i already have the line infrastructure installed at the house and just that a techie needs to come and install the modem/line he still says 2 months when it should be shorter. What is the duration?
Thanks.

 

[PostManPat]

At least you got a hold of them. 4 weeks in, and still zero reply.

 

[StatikSA]

At least you got a hold of them. 4 weeks in, and still zero reply.

They were actually good before i don't know what happened now seems like there's only one person for all departments or so.

 

[shogun]

Is access on Telkom infrastructure? If so... switch? I am with VOX at home and they were pretty good on the sales side of things.

 

[Bighit]

I was told 2 months for installation and i told him that i already have the line infrastructure installed at the house and just that a techie needs to come and install the modem/line he still says 2 months when it should be shorter. What is the duration?
Thanks.

It's taken me exactly 10 weeks for installation if Telkom pitches for their appointment with me on Monday so 2 months is realistic.

 

[killerbyte]

Phone Axxess, use the menu to get to reception. Then ask to speak to Paul Birch, his email is [email protected].

He will be able to help you. He helped me get my fibre installed.

 

[The Axxess Lady]

So after speaking twice to a rather rude sales representative via the Axxess call centre which was repeatedly questioning me and denying certain facts. I wanted to know,i moved in to a new home and they have fibre infrastructure already in the home it just needs to be connected, how long does it take to re-connect a fibre line with a new Axxess Fibre order? I was told 2 months for installation and i told him that i already have the line infrastructure installed at the house and just that a techie needs to come and install the modem/line he still says 2 months when it should be shorter. What is the duration?
Thanks.

Hi StatikSA, please send us a mail to [email protected] with the number you called from so we can pull the calls and report this, we will also follow up with our lines team on the turn around times for reconnections and we will get back to you.

 

[Rickster]

So after speaking twice to a rather rude sales representative via the Axxess call centre which was repeatedly questioning me and denying certain facts. I wanted to know,i moved in to a new home and they have fibre infrastructure already in the home it just needs to be connected, how long does it take to re-connect a fibre line with a new Axxess Fibre order? I was told 2 months for installation and i told him that i already have the line infrastructure installed at the house and just that a techie needs to come and install the modem/line he still says 2 months when it should be shorter. What is the duration?
Thanks.

Isnt that a DIY job?