We have two reseller accounts with Axxess. On Tuesday morning early we loaded money on the one account. By 10am it still wasn't reflecting. It took 6 phone calls from me and one where the person hung up on me, and 2 from my partner to get that resolved.
The only answer that accounts could give was that their email was down. I asked them if they can check their bank statements for the payment, they would say yes, they would confirm they could see my payment, but they just couldn't update my profile since their email was down.
The one person even had the brilliant idea that I log onto my profile to create a new ADSL account, even though my profile didn;t have sufficient balance. To this query, he responded by saying that their email was down. Talk about zombies!!!
After the issue was finally fixed, with many threats of violence involved, I created the new clients account and got the normal notification sms. But I got the SMS 48 times in 30 minutes, until I logged into the profile and turned SMSing off.
Then later that day, we loaded money into our other profile, and it is now Thursday and the money is not reflecting, which means that tomorrow morning all my clients using that account are going to be hunting me down because they paid, but their accounts are being suspended...
I wish to thank Axxess for my stressful week, I am meeting with my partners within the week to discuss finding a new provider.
The only answer that accounts could give was that their email was down. I asked them if they can check their bank statements for the payment, they would say yes, they would confirm they could see my payment, but they just couldn't update my profile since their email was down.
The one person even had the brilliant idea that I log onto my profile to create a new ADSL account, even though my profile didn;t have sufficient balance. To this query, he responded by saying that their email was down. Talk about zombies!!!
After the issue was finally fixed, with many threats of violence involved, I created the new clients account and got the normal notification sms. But I got the SMS 48 times in 30 minutes, until I logged into the profile and turned SMSing off.
Then later that day, we loaded money into our other profile, and it is now Thursday and the money is not reflecting, which means that tomorrow morning all my clients using that account are going to be hunting me down because they paid, but their accounts are being suspended...
I wish to thank Axxess for my stressful week, I am meeting with my partners within the week to discuss finding a new provider.