Axxess Internet | Unresolved and Severe Connectivity Issues

Sorry guys there must be something strange going on here. I have done 200 gb for the month and I am not managed. Also when you do get managed your speed should be about 2mb/s during 7am- 7pm.
 
D@rk_4ngel said:
Reading all of this is making me very concerned.. :sick: I want to move to 10mb uncapped and have now looked at Axxess as an ISP.. This is not convincing at all! :confused: Looks like the norm is now starting to move away from Axxess/Afrihost. Plaguing connection/connectivity issues, slow responses..

Do they have a rep here on MyBroadband? Are they ever going to do anything about the issues..

Problems like these can really bring a company down if not sorted out quick!
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Absolutely, especially given the fact it only takes a few clicks to change elsewhere.

I got some really bad service from them after I cancelled. No response to a very detailed breakdown of issues I sent them (not even an acknowledgement) and a raging customer service rep who clearly expected me to share the same depth of knowledge as him. Imo this ISP is dying...

Grubscrew said:
Sorry guys there must be something strange going on here. I have done 200 gb for the month and I am not managed. Also when you do get managed your speed should be about 2mb/s during 7am- 7pm.
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What plan are you on? I was on 4mbps and got managed at 120GB straight. My download speeds diminished to ±25kbps. "Uncapped" is really just marketing jargon in SA in general.

However, with this shaping in place speedtest.net would still tell me I have 2mbps dl speeds, but this is more cosmetic since Axxess shape download protocols over browsing since they moved to MTN. When they were on IS it was overall shaping, but after hours this would be lifted, regardless of my usage.
 
Ok some more clarity from side, yesterday I also suffered with a NZB speed of 50Kb/s everything else was running at full speed. On my clientzone there is no mention that I am being shaped. So I phoned up support and they told me that my account is being managed but is should be expecting speed of at least 200Kb/s during 7am and 7pm, support guy did some magic and it was so and since then my speeds have 200Kb/s during 7am and 7pm and full line speed afterwards.
 
MWEB has been really good lately, gaming is awesome on the uncapped... FYI, I have been trialing Vox (got 40gb free with Black Ops 2), and I must say its been pretty darn good, as good as MWEB.
 
Been having very poor service with Axxess, it's only gotten worse since the Afrihost takeover. Even now after 11pm Friday night with a 4M Uncapped account the best it can manage is an unstable 50-60K, during the day it's even worse with images not completely loading nevermind trying to use something like Youtube.

Contacting their support about issues like this has never lead to it being resolved or even getting a feasible explanation, it's just the way their service is. Sometimes you'll get full advertised speed, more often you'll get this unstable 50-60K and most of the time (ie daytime you get lucky if a page loads before you finish reading it.

Keep meaning to cancel with Axxess but don't have the time and patience to check out other options to feel confident about choosing a good ISP to move to so it always gets put off, no doubt there are others who just sit with their current ISP due to the hassle of finding a good one. Have finally gotten so sick of it even though I haven't found a new ISP yet I'm cancelling Axxess. Unfortunately they want you to cancel before a certain date so once the account runs out I'll finally be forced to get something else, I'd be shocked if I manage to find something worse so quite relived and looking forward to it now.
 
Grubscrew said:
Ok some more clarity from side, yesterday I also suffered with a NZB speed of 50Kb/s everything else was running at full speed. On my clientzone there is no mention that I am being shaped. So I phoned up support and they told me that my account is being managed but is should be expecting speed of at least 200Kb/s during 7am and 7pm, support guy did some magic and it was so and since then my speeds have 200Kb/s during 7am and 7pm and full line speed afterwards.
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How did you get hold of them? been on hold now for 10 minutes. This is unf..king believably sh..t service.

Axxess FU, you've lost a customer.
 
Well well. First experience with Axxess uncapped and not happy! :( Account wont connect with given account name and my password.. Tried calling the 24/7 Techsupport number and getting "Sorry the number you have dialed is busy"..... SERIOUSLY! o.O

EDIT: After the 5th try it connected.. Testing line speeds now..
My line speeds are:
Line Rate - Upstream (Kbps): 639
Line Rate - Downstream (Kbps): 7008
First run http://www.speedtest.net/result/2343526895.png
Another run http://www.speedtest.net/result/2343546791.png
Going to push my line backup to 10mb now and test again

EDIT2: Line is now syncing at 10mb again
Line Rate - Upstream (Kbps): 963
Line Rate - Downstream (Kbps): 10015
First run: http://www.speedtest.net/result/2343594278.png
Another run: http://www.speedtest.net/result/2343628487.png
 
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For interests sake I ran some tests to judge shaping on torrents on the MTN backbone:

Axxess capped - no noticeable shaping

Afrihost capped (1GB free account) - shaped to about 20kB/s

Sorry, I don't have any uncapped accounts on MTN to test now (but TI uncapped is running fine).
 
shack-32 said:
No, I can access it, but there service nowadays is terrible, downloading at anytime of the day is absolutely slow, they really need to fix this....
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Yea its working now.. Started working 30 minutes after i made the post again. Don't know what to think about this anymore.. Will see if i am going to stay with there service after the 25th of this month.
 
I have also been having problems with Axxess since the switchover.

I have spent 3 nights on the phone with Axxess and one call ended with a 'I'll reset the connection, phone back if there are still problems" and the last one was I'll do an investigation and get bak to you, can I use this number?" ... this was on Thursday and nothing has happened. I have also sent several emails that have not been replied to.

My particular gripe is that during gaming the connections are inconsistent but workable when doing low-bandwidth activities (anywhere between 200ms and 500ms) but the moment I do something that requires large amounts of communication (for example 25man raids, BF3, etc) the latency jumps past 10k and games are unplayable.

Downloads are not a priority to me but speeds switching between 2.5 Kpbs and 105 Kpbs during software updates is just crazy (1 Mbps uncapped).

The thing is that over the weekend I have found solutions to both problems which are pretty damning for the MTN/Afrihost alliance.

1. Gaming: tried out a 30 minute LowerPing tunnel for gaming. I got a rock-solid 220ms and have purchased a month's subscription from them and the entire weekend was great. This shows how bad the throttling is for games.
2. Downloading: I am trying out a private VPN and once again a huge improvement in consistency

Basically that way I see it is that if you have to pay for third party software just to get things working the way they are supposed to them something is very, very wrong.
 
My internet has been slow for everything - nothing specific. It NEVER goes over around 40kb/s for anything. Switched to an Imaginet trial account and it worked wonders, so this is definitely some kind of big issue on Axxess.
 
Axxess seriously need to inform us of whatever problem there is and Buck up before they loose more customers...
 
The new crap day time speeds is because Afrihost has told Axxess to implement it. It is the same "QoS" Afrihost is using. Also as I understand it Afrihost's 'QoS' is because they don't actually have the means to manage their network, so they have to have set values between set times. Sadly they actually paid somebody to tell them that 50Kb/s during office hours for downloads is a good idea.

Also I can't believe that after the whole bad experience when they first tried to offer uncapped and many people got burned, that they will allow this to happen. I mean really who is going to trust them or use them in the future. Even at half the price that now charge, who in their right mind will go with them? Also all those people like me that were fanboys that would counter every bad Afrihost remark made by other users, we are now made out to be real tits.
 
Grubscrew said:
The new crap day time speeds is because Afrihost has told Axxess to implement it. It is the same "QoS" Afrihost is using. Also as I understand it Afrihost's 'QoS' is because they don't actually have the means to manage their network, so they have to have set values between set times. Sadly they actually paid somebody to tell them that 50Kb/s during office hours for downloads is a good idea.

Also I can't believe that after the whole bad experience when they first tried to offer uncapped and many people got burned, that they will allow this to happen. I mean really who is going to trust them or use them in the future. Even at half the price that now charge, who in their right mind will go with them? Also all those people like me that were fanboys that would counter every bad Afrihost remark made by other users, we are now made out to be real tits.
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Thanks for this info, i think axxess and afrihost lost a lot of business over the last few weeks, and good riddens to them, sadly my dad is bot budging about moving isp's, screw u axxess, u used to be f***ing awesome now u suck
 
shack-32 said:
Thanks for this info, i think axxess and afrihost lost a lot of business over the last few weeks, and good riddens to them, sadly my dad is bot budging about moving isp's, screw u axxess, u used to be f***ing awesome now u suck
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Agreed - just cancelled my account.
 
Unfortunately we're with Axxess aswell. Only found out after we bought a package that they're also on the MTN backbone. We purchased the Axxesslite 30gig package and up to date speeds have been beyond terrible. Online gaming is extremely frustrating. Like Torseved says, doing heavier communication things ingame like dungeons or raids just shoots up your latency to ridiculous levels which makes the games unplayable. Although, I've had nights where I'm running around by myself doing quests or dailies and even then my lat makes my game unplayable.

Telkom was kind enough to send out a technician to my house and tested my line and tested it again from their side and he personally called me back to say that my line is in perfect working condition.

Downloading might aswell be non-existent. I'm trying (very hard) to download an episode of Stargate SG-1 that I'm missing. I only have a 1mb line BUT downloading at barely 1kbps? And my upload speed is at about 50kbps? How in the heck is that possible? I've tried everything I could possibly think of to restrict my upload speed but it doesn't help. I don't understand how my upload speed can be that much higher than my (non-existent) download speed.

I'm really really not happy with axxess. Not going to help that I phone or email them because judging from everyone's complaints about their service department it seems like it's going to be a waste of time. Really regretting that I've already paid for December.
 
The only good thing about axxess that i have experienced was there response time, i created a ticket asking why my speed was so slow and it was because of last months 60gig usage, i don't understand how lasr month effects this month... Useless axxess
 
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