CranialBlaze
Expert Member
- Joined
- Jan 24, 2008
- Messages
- 4,207
- Reaction score
- 1,101
I cannot believe how incompetent and thick these people are. It is ridiculous to believe they are owned by Afrihost.
Since like the last week of last month they decided to put a hard fixed limit onto my download which they claim is inline with their AUP and I am being managed.
Apparently their idea of being managed is if I download ANYTHING at all, i get EXACTLY 14kbps. From steam to Origing, dropbox, last Sunday I even had to pull out a download manager to download a 1.3mb jpeg file.
I complain last month and they give me the usual BS about using too much and I must get capped or business. SO I leave it, then come the first, it is exactly the same and so is the 2nd. So I put together a complaint to try and get this sorted out, the 3rd, no response. At this point I am already using my VPN as no matter how much I understand and respect the need for shaping and AUP, I will not tolerate getting a flat 14kbps on my 4mb line, that's about 97% loss of speed.
So come the 15th, they have still not responded, I have posted a number of requests on FB, twitter and also got ignored there. Eventually on the 15th I post another reply to which they respond to tell me someone replied on the 4th, yet the ticket log shows customer, customer, customer, him and him. So rite off the bat their first response is to lie to me.
Now I have managed to get a few back and forth response, but its almost as if they copy and paste them, cuz almost every response is "pay us more", they even tried to blame it on the network in my area to try and push the blame off t=from them, but tell my why if I do not use a VPN and route my traffic via London, France, Germany, Netherlands, America or Australia can I get about 90% + of what I paid for, but when I don't I can only get like 3%.
Cancellation is already in, but **** guys, seriously, be careful as with my avg of 4.45gb per day I am so abusive to the network that they deem me worthy of only getting 3% of what I paid for, even though I only download before 6.30am and after 8pm or over weekends and never touch a torrent. PC is off while at work, so sans the few app updates on the family's phones and tablets, the line is pretty idle between 6.30 and 8 and then again from 10pm to 5/5.30am while I am asleep So I actually use and maybe download for a max of say 4 hours a day, but I am abusive.
Lets not even get started on the nightmare I had setting up a hosting account, you would swear those people are actually IRC bots by those damn responses. Hek, the guy dealing with my hosting complaint went as far as to put in a domain transfer request for a self-managed domain account, and when I called in to ask why he told me he did not know, he who put through the request had no idea why he had done it.
Just be warned, I had actually heard many good things about Axxess, but apparently they are all false, at lest in my experience.
Since like the last week of last month they decided to put a hard fixed limit onto my download which they claim is inline with their AUP and I am being managed.
Apparently their idea of being managed is if I download ANYTHING at all, i get EXACTLY 14kbps. From steam to Origing, dropbox, last Sunday I even had to pull out a download manager to download a 1.3mb jpeg file.
I complain last month and they give me the usual BS about using too much and I must get capped or business. SO I leave it, then come the first, it is exactly the same and so is the 2nd. So I put together a complaint to try and get this sorted out, the 3rd, no response. At this point I am already using my VPN as no matter how much I understand and respect the need for shaping and AUP, I will not tolerate getting a flat 14kbps on my 4mb line, that's about 97% loss of speed.
So come the 15th, they have still not responded, I have posted a number of requests on FB, twitter and also got ignored there. Eventually on the 15th I post another reply to which they respond to tell me someone replied on the 4th, yet the ticket log shows customer, customer, customer, him and him. So rite off the bat their first response is to lie to me.
Now I have managed to get a few back and forth response, but its almost as if they copy and paste them, cuz almost every response is "pay us more", they even tried to blame it on the network in my area to try and push the blame off t=from them, but tell my why if I do not use a VPN and route my traffic via London, France, Germany, Netherlands, America or Australia can I get about 90% + of what I paid for, but when I don't I can only get like 3%.
Cancellation is already in, but **** guys, seriously, be careful as with my avg of 4.45gb per day I am so abusive to the network that they deem me worthy of only getting 3% of what I paid for, even though I only download before 6.30am and after 8pm or over weekends and never touch a torrent. PC is off while at work, so sans the few app updates on the family's phones and tablets, the line is pretty idle between 6.30 and 8 and then again from 10pm to 5/5.30am while I am asleep So I actually use and maybe download for a max of say 4 hours a day, but I am abusive.
Lets not even get started on the nightmare I had setting up a hosting account, you would swear those people are actually IRC bots by those damn responses. Hek, the guy dealing with my hosting complaint went as far as to put in a domain transfer request for a self-managed domain account, and when I called in to ask why he told me he did not know, he who put through the request had no idea why he had done it.
Just be warned, I had actually heard many good things about Axxess, but apparently they are all false, at lest in my experience.
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