carnagelan
Senior Member
- Joined
- Jul 4, 2015
- Messages
- 562
- Reaction score
- 146
They are very terrible in answering emails and tickets.
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Axxess isp
- Thread starter carnagelan
- Start date
Good day, apologies for the delays. Please PM your ticket reference so I can escalate it from my side.
promises promises....
TEXTILE GUY
Honorary Master
Tagging on here - am a potential new customer - have pm'd you out of frustration.
TEXTILE GUY
Honorary Master
Dont bother Mr or Mrs Axxess - the point is well made.
You dont give a rats rump!!
You dont give a rats rump!!
been having the same problem with them for over a week, eventually sent them a mail - cancelled the service
I have had a disastrously incompetent experience with Axxess.
Ordered LTE on 21 Feb. No feedback. 23rd I asked them what the status was. No reply.
Mailed them again twice on 24th, then 25th and 26th. In desperation I tried Live chat and was told that they don't answer tickets unless they have some news to provide. So they just left me for days with no replies or information.
Then on 28th Feb I received a mail telling me the order had been cancelled because of failed RICA documentation. So I signed up with another ISP.
Then an invoice of R0, then another for R31. Then on 02 March I received an email telling me the SIM had been ordered. Then another invoice. It's impossible to know what's going on and they don't answer tickets. I'm sure they will try to bill me for a contract and SIM they themselves said was cancelled.
I have never dealt with such a chaotic and disorganised organisation.
Ordered LTE on 21 Feb. No feedback. 23rd I asked them what the status was. No reply.
Mailed them again twice on 24th, then 25th and 26th. In desperation I tried Live chat and was told that they don't answer tickets unless they have some news to provide. So they just left me for days with no replies or information.
Then on 28th Feb I received a mail telling me the order had been cancelled because of failed RICA documentation. So I signed up with another ISP.
Then an invoice of R0, then another for R31. Then on 02 March I received an email telling me the SIM had been ordered. Then another invoice. It's impossible to know what's going on and they don't answer tickets. I'm sure they will try to bill me for a contract and SIM they themselves said was cancelled.
I have never dealt with such a chaotic and disorganised organisation.
Hi @clouduser, I'm sorry to hear you went through this. I would like to investigate and see what exactly transpired here. Kindly PM me your account details so I may assist.