Axxess new data account suspended

[Devinity]

Yesterday, I bought data from Axxess with my credit card. I was charged for it, but the new data account is suspended. I have a free account and ended up using all of that data as I couldn't use the new data I bought.

Has anyone else had an issue like this with Axxess? For a new paying client, this is not a good start for me and I guess I'll have to look for a new ISP (just moved from Afrihost) again if this issue isn't resolved this morning.

 

[The Axxess Lady]

Yesterday, I bought data from Axxess with my credit card. I was charged for it, but the new data account is suspended. I have a free account and ended up using all of that data as I couldn't use the new data I bought.

Has anyone else had an issue like this with Axxess? For a new paying client, this is not a good start for me and I guess I'll have to look for a new ISP (just moved from Afrihost) again if this issue isn't resolved this morning.

Hi Devinity, thank you for bringing this to our attention. Please email your account details to theaxxesslady@adsl.co.za so we can investigate. Thank you.

 

[Devinity]

Thank you Axxess Lady. Your accounts department has rectified the error a few minutes ago.

However, I have been charged an extra R10 (did not see this on the website) for the data package I selected making it more expensive that other ISPs. I guess I'll be looking at a new ISP for next month.