Axxess - New MTN Fixed LTE Sim's not working

[Ditable]

Good day,

Does anyone have an issue with their new MTN Fixed LTE services from Axxess?

Sim's and routers was delivered last Thursday but unable to connect to network.

They have a notification on the website but no updates since last Thursday.

Subject: MTN Fixed LTE
Posted: Thu, Mar 26, 2020 at 11:08 AM
Message: We are receiving reports of newly provisioned clients on MTN Fixed LTE only able to connect on 3G. Our engineers are working with MTN to have this issue resolved. We apologise for any inconvenience caused.


Support at Axxess have no clue what is going on with this issue. All they can say is that the problem has not been resolved.

 

[Skypack]

Hi Ditable,
Im still waiting for full connection to this.
My symptoms are signal going from green, which is only 3G and doesnt connect, to red, no signal every couple of minutes.
However, I have been connected with the blue light and 100mbs for short periods on two occasions.
Axxess say its a network problem which I believe is right as my router and sim have been working.
I guess we will just have to wait............

 

[CheddarByte]

Hi Ditable,

Definitely try giving your routers a factory reset and see if they connect.
Many of us here are facing this issue on MTN Fixed LTE.
I've been suffering with this issue since december. still no fix, no feedback, etc.
Just gotta keep factory resetting my routers every time it happens.