@Captain Axxess you said somebody would contact me, the only response I have received is from Thabisa who gave me an automated response and didn't even take 2 minutes to read the previous response.
This has been going on since the 24/06/2021.
Every single time I get a response to my ticket its some incompetent support.
Why is it so difficult to resolve this?
Clearly there is a problem here and you as the isp a just ignoring it.
Dear valued client,
This is in response to ticket: Octotel line speed Upgrade, created on 2021-06-24 15:41:04
Thank you for contacting axxess, Kindly note you have already received tour upgrade from 15/15 to 35/25 the new upgrades apply from clients on 50/50 upwards.
For the 35/25 lines the changes will be done on the pricing the price will reduce to R690.00.
Regards,
Thabisa Ngubelanga
This has been going on since the 24/06/2021.
Every single time I get a response to my ticket its some incompetent support.
Why is it so difficult to resolve this?
- You keep telling me that I have received the upgrade.
- You ask me to connect my PC directly to the ONT and do a speedtest which I have done multiple times.
- You say to give it x amount of days which I have done (I have even excluded weekends).
Clearly there is a problem here and you as the isp a just ignoring it.
Dear valued client,
This is in response to ticket: Octotel line speed Upgrade, created on 2021-06-24 15:41:04
Thank you for contacting axxess, Kindly note you have already received tour upgrade from 15/15 to 35/25 the new upgrades apply from clients on 50/50 upwards.
For the 35/25 lines the changes will be done on the pricing the price will reduce to R690.00.
Regards,
Thabisa Ngubelanga