Axxess Static IP configuration changes

[RetroPedro]

My client is currently using a static IP address from Axxess via L2TP. Axxess informed us that a new static address will be assigned on Tuesday, 27 October between 7am - 11am (originally planned for 23 October). The new IP will be assigned directly to the PPPOE connection, without the need for L2TP. I submitted a support ticket to Axxess requesting more specific setup instructions, such as they have currently on their website but the reply to the ticket was: "We unfortunately do not have one. Should you find it difficult, we advise that you get a technician to do the necessary changes on your side."

The main reason for posting this is to get Axxess's attention and to address the obvious issues arising from this change:

1. Client's server connected via static IP, 24/7 uptime required
2. Axxess is going to "throw the switch" between 7am - 11am on Tuesday, 27 October
3. Main concern: Since the clients’ business depends on uptime, I need to make the configuration change the moment it changes. That means I have to be at the premises between 7am - 11am, monitoring uptime. Presumably, once the connection terminates, I can ping the new IP and change the configuration
4. So, client is paying R570 p/h. If the change takes place at 11am sharp, the account will be standing on R2 850 (travelling time included)
5. If Axxess overruns the scope, or if they fail to do the switch as planned, the implementation costs will increase proportionally
6. Bottom line is, resulting from inadequate information from Axxess, the change to a R59 p/m static IP is going to cost the client a few thousand

Hopefully my semi-rant will elicit some response and clarify the abovementioned issues. Now, should I just get some coffee and watch a movie, or go back to bed

 

[desmondk]

If I may ask, who the hell runs a server on a ADSL connection that needs 24/7 uptime.
Should that server not be hosted at a data centre, clustered with a redundant backbone?

If this was my IT people they would have been fired!