Axxess strange hops?

[Skowt]

I've been testing my line between VOX, WebAfrica and Axxess while I would like to move to Axxess, every time I do a traceroute, it confuses me by sending me through Australia.

Am I doing something wrong or is this the upgraded network that Axxess are using? Far more hops and higher pings.

This was with a 1GB test account. I'm hoping a paid account is better.

I used Google DNS (8.8.8.8 and 8.8.4.4) for all accounts:

Looking for any advice Axxess customers might have.

 

[Mr Scratch]

Routing on Axxess seems ****ed, you're being routed to aussieland

 

[Nips]

Interesting. I'm with Axxess and found the performance intermittent recently. Attributed it to Telkom upgrading the MSAN at our exchange. Will do some traceroutes tonight.

 

[Vorastra]

Same on Afrihost since they're both the same network. This is very weird.

 

[Nips]

Did a traceroute last night on Axxess. Nothing strange. A few hops but certainly not going via Oz like you are getting. More like your "Other" screenshot.

 

[m0zy]

Try and set your DNS to Auto Obtain from Axxess and see if that shows a different result.

 

[Skowt]

Interesting. That is odd. My 1GB test account is from a few years back so I don't know if that has anything to do with it.

I attempted with my router DNS set to auto and also flushed my DNS cache just to be double sure.

End of the day, I contacted Axxess for a comment and they said they'd get in touch with their upstream provider:

****

Thank you for bringing this to our attention. I have logged this with our upstream provider to see if the traffic can be routed differently. I will notify you once they have been able to resolve this. Unfortunately this would not be a quick fix (would take a few days), due to 3rd parties in other countries being involved.

****

 

[The Axxess Lady]

End of the day, I contacted Axxess for a comment and they said they'd get in touch with their upstream provider:

We will get in contact with you as soon as we receive any updates on this.

 

[Skowt]

Very exciting! This thread isn't meant as a 'rage' or attack Axxess thread. I genuinely thought I was doing something wrong.

I'm keen to switchover because of the modern UI, status updates and good reports but obviously don't want to jump for a longer route around the world.

It's odd that some people aren't seeing the strange hops though and I'm hoping it's just some test account issue or something simple. Then I can make the switch!