Axxess Support Issue

[carel_steenekamp]

Axxess Support can't sort out my static IP problem and has gone quiet on me.
Can @AfriNatic and @Afrigirl help with that as well?

 

[Afrigirl]

Axxess Support can't sort out my static IP problem and has gone quiet on me.
Can @AfriNatic and @Afrigirl help with that as well?

Hi.

Unfortunately, not. We don't have access to their systems.

 

[carel_steenekamp]

Thanks.

According to Wikipedia 'In 2011, Afrihost acquired Axxess '

But you still operate independently?
So if I need your excellent service I will have to move my FTTH from Axxess to Afrihost proper?

 

[Afrigirl]

Thanks.

According to Wikipedia 'In 2011, Afrihost acquired Axxess '

But you still operate independently?
So if I need your excellent service I will have to move my FTTH from Axxess to Afrihost proper?

Yes, we operate independently. Should you wish to migrate your service to us, you are welcome to drop me a PM with address so I can confirm the FNO and advise on the timeline.

 

[Captain Axxess]

Axxess Support can't sort out my static IP problem and has gone quiet on me.
Can @AfriNatic and @Afrigirl help with that as well?

Hi there, we apologise for your experience. Please send us your Axxess account number, and our escalations team will look into the matter.

 

[eepr0m]

Axxess Support can't sort out my static IP problem and has gone quiet on me.
Can @AfriNatic and @Afrigirl help with that as well?

What is the static ip issue you are having?

 

[carel_steenekamp]

From my Axxess dashboard, my static IP supposedly is 165.255.xxx.yyy.
But when I do a 'What is my IP' query, the result is different; 165.255.xxx.zzz.

Outbound connections are fine, because I successfully connect to a server where my static IP is whitelisted.
But I cannot connect inbound to a server on my own network.

I am confident that it is not a firewall or NAT issue, because I can use the IP from 'What is my IP' to connect to my server.