Axxess - up 2 months Free Billing question

[Voyager73]

Hi All

Just a quick question for anyone else that took the Axxess Uncapped Deal with up 2 months free.
My install was 15th August. Line was activated a few days later.
No major issues. However I just got my first bill emailed saying my first payment due 1 October.
Asked Axxess support, and he said they bill in advance.
Is this the norm ?

Thanks

 

[m0zy]

Think the up to 2 months Free means that you got free days in your install month (August) and the full month in September free. You then pay before you use the data in October. Sounds normal to me. You pay upfront with all ISP's for the data. Hope that helps.

 

[The Axxess Lady]

Hi All

Just a quick question for anyone else that took the Axxess Uncapped Deal with up 2 months free.
My install was 15th August. Line was activated a few days later.
No major issues. However I just got my first bill emailed saying my first payment due 1 October.
Asked Axxess support, and he said they bill in advance.
Is this the norm ?

Thanks

Hi @Voyager73, that is correct. All our services are charged in advance.

 

[Kashief24]

Axxess always messes everything up I'm so over this company

 

[Kashief24]

I paid my bills this morning and axxess still hasn't put my service on I have sent all proof of payment they said they are waiting for feedback from accounts department yet I am working from home I asked if they could turn on my internet while they waiting for feedback since I already paid I was told No mxm

 

[Solarion]

Axxess always messes everything up I'm so over this company

Try to have a backup if you work from home. I have one of those Telkom pay as you go dongles. Works pretty well and quite cheap. In my experience bosses tend not to understand "my internet is down bro".