Axxess VoIP registration failure

[jiteshh]

I've recently acquired a VoIP number from Axxess and it registers and I'm able to call over the Zoiper Android app while on a mobile network.

When I switch over to my DLink DIR-825 router that's connected to Afrihost, my Zoiper deregisters and my VoIP service doesn't work.

I've also just purchased a Yealink VoIP handset thinking that the problem was with Zoiper and despite numerous attempts at configuration, I can't get it to register over the router and Afrihost.

I have disabled SIP ALG on the router and all other VoIP specified parameters are correct.

Any other suggestions to solve this?

 

[The Axxess Lady]

I've recently acquired a VoIP number from Axxess and it registers and I'm able to call over the Zoiper Android app while on a mobile network.

When I switch over to my DLink DIR-825 router that's connected to Afrihost, my Zoiper deregisters and my VoIP service doesn't work.

I've also just purchased a Yealink VoIP handset thinking that the problem was with Zoiper and despite numerous attempts at configuration, I can't get it to register over the router and Afrihost.

I have disabled SIP ALG on the router and all other VoIP specified parameters are correct.

Any other suggestions to solve this?

Hi there , please email your account details to [email protected] so I may assist. Thank you.

 

[cavedog]

I've recently acquired a VoIP number from Axxess and it registers and I'm able to call over the Zoiper Android app while on a mobile network.

When I switch over to my DLink DIR-825 router that's connected to Afrihost, my Zoiper deregisters and my VoIP service doesn't work.

I've also just purchased a Yealink VoIP handset thinking that the problem was with Zoiper and despite numerous attempts at configuration, I can't get it to register over the router and Afrihost.

I have disabled SIP ALG on the router and all other VoIP specified parameters are correct.

Any other suggestions to solve this?

I'm guessing you entered the voip sip domain name.

Try entering the ip directly. Ping the sip adress and use the ip as the sip server.

 

[jiteshh]

No luck - tried substituting the domain name with the IP address. Thanks anyway.

 

[jiteshh]

Upgraded firmware on the router which made no difference. Heard nothing further from Afrihost and Axxess support. Have now cancelled both out of frustration.

 

[jiteshh]

I've retracted my cancellation of both Afrihost and Axxess. SIP calls have been working for the past week without any further changes on my part.

Also tried some of the recommendations from here: http://help.freshphone.co.za/support/discussions/topics/17000009662

It might just be that the DLink DIR-825 is not a great product for SIP. I see that it's been discontinued so getting updated firmware in future won't be possible.