Axxess vs VoxTelecom FTTH bandwidth account

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lcoetzee2

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I've found it difficult to trust Axxess (Afrihost) after a dreadful experience on their ADSL (MTN) accounts.

However, thought I would give it another go with my FTTH 100MBPS (OpenServe) connection and their "NEW" network.

In the past I've used VOX TELECOM on my 10MBPS ADSL and the performance was excellent.

My experience with Axxess and fibre was disappointing from the start. After seeing people on here were able to use their Fatpipe accounts on Fibre - I tried the same and it once again proved how dreadful the Axxess network is and why VOX will remain my ISP of choice:

5AM - International download on Axxess, 100MBPS FTTH
Axxess.png


5AM - International download on VOX FATPIPE, 100MBPS FTTH
https://s22.postimg.org/ai6zninr5/VOX.png

Also, applying through Axxess (OpenServe) was a horrible experience. They dont provide you with a reference number and it's impossible to follow up the progress of the installation. I phoned and spoke to their "LINES" department who consistently told me to wait. Eventually they supplied the Telkom reference number and I took matters into my own hands. Telkom was great. There's really NO EXTRA value in using Axxess for your Telkom fibre to home - the service is dreadful like their network.

Just my 2cents. Thanks VOX for giving us a great network although you dont officially support FTTH FAT PIPE products :crylaugh:
 
The speed you were getting looks like a 10Mbps account on Axxess, did you upgrade or move to capped?
 
Nomadman said:
but 300Gig is data not speed :whistle:
Click to expand...

Duh...I think everyone knows that :-)

Bottomline is:

Axxess 300GB Capped account on 100MBPS Fibre = 10MBPS downloads
Vox Telecom 150GB Capped account on 100MBPS Fibre = 100MBPS downloads

I wouldn't recommend anyone getting an Axxess account for fibre.
 
lcoetzee2 said:
I've found it difficult to trust Axxess (Afrihost) after a dreadful experience on their ADSL (MTN) accounts.

However, thought I would give it another go with my FTTH 100MBPS (OpenServe) connection and their "NEW" network.

In the past I've used VOX TELECOM on my 10MBPS ADSL and the performance was excellent.

My experience with Axxess and fibre was disappointing from the start. After seeing people on here were able to use their Fatpipe accounts on Fibre - I tried the same and it once again proved how dreadful the Axxess network is and why VOX will remain my ISP of choice:

5AM - International download on Axxess, 100MBPS FTTH
Axxess.png


5AM - International download on VOX FATPIPE, 100MBPS FTTH
https://s22.postimg.org/ai6zninr5/VOX.png

Also, applying through Axxess (OpenServe) was a horrible experience. They dont provide you with a reference number and it's impossible to follow up the progress of the installation. I phoned and spoke to their "LINES" department who consistently told me to wait. Eventually they supplied the Telkom reference number and I took matters into my own hands. Telkom was great. There's really NO EXTRA value in using Axxess for your Telkom fibre to home - the service is dreadful like their network.

Just my 2cents. Thanks VOX for giving us a great network although you dont officially support FTTH FAT PIPE products :crylaugh:
Click to expand...


Hi lcoetzee2

Thank you for the great feedback.
Please note that we do offer Fatpipe packages on our FTTH service.

Please have a look on our website www.voxtelecom.co.za to find the best package for you.

Regards

Voxy
 
lcoetzee2 said:
I've found it difficult to trust Axxess (Afrihost) after a dreadful experience on their ADSL (MTN) accounts.
Click to expand...
Hi lcoetzee2, please would you send us an email with your account details in so we can look into this, this is not the level of service we stand for so we need to investigate this and make sure it does not happen again. You can email us directly on [email protected].
 
Hello Axxess Lady: no feedback from your office, but speed is much better. I thought to report back on positive experiences too.
m1we2uokl

Maybe there was a problem on your network at them time of testing. I'll provide more feedback as I use the service.
 
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