Bad router or bad ADSL line

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Chrisn3108

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I decided to switch from Mweb's 1Gbs to 4Gbs. Ever since I have been having sync and connection problems. The router is a Netgear N300 ADSL2+. The following are a summary of the problems I am currently experiencing

1. The router is erratic...in the mornings it connects and is fast. When I start it up in the evening it fails to connect at all or does so after a few hours etc.
2. The Internet Port light remains solid red
3. Sometimes the Internet port light and DSL light remain off
4. Perpetual cycle of connection and disconnection
5. At times when it does sync the speed is less than 4Gbs .......more like 1.2/1.7/2.2 etc.

So after contacting tech services and they could not assist the problem was escalated to Telkom. The first technician did the basic checks and said the line was ok but the problem persisted. A second technician investigated today. He tried to connect via my router to his laptop and experienced the same problems. He then connected the line to his router and was able to get a stable connection. He concluded that my router is a problem.

He suggested I that I get my router checked out at Mweb.

Has anybody had this experience before. Do you think that my router is faulty or is it a line problem?

Thanks
Chrisn
 
i switched from 2mb to 4mb and also had the same issue, but i am with Telkom. I had the issue when i phoned them to switch from 2 to 4, then all of a sudden the red light stayed on, no matter how many times i rebooted the router or entered my password. I was on the phone with them for close to 2 hours and then only an hour after that they resolved it. the excuse was that because i switched from 2mb capped to 2mb uncapped and then to 4mb uncapped all in 10 days, apparently they only allow one switch a month, but yeah, it was sorted after about 3 or 4 hours after i did the switch
 
I switched about 10 days ago and no resolution yet. Right now I am syncing at 1.6Gbs on a 4GBs line. Problem only started after the switch. When I do connect though its pretty stable and fast. So doubt its the router that's a problem.

Mweb Guy where are you .....please assist.
 
Hi chris,

Where you from? how far away are you from the exchange? is the router settings correct? IF there is no DSL and internet light its possibly the line, nothing is wrong with the ISP. get them to synch your line at 2mb, See if it is stable, if it is it will be better downgrade your line.
 
I Vikesh

I am in the Durban south Yellowood Park area, approximately 4ks from the exchange. Noise margin varies from 10 to 15 and attenuation is steady at 45db. This was ok on 1Gbs, but since switching to 4Gbs I have seen noise margins as low as 4db.
 
Yes it is the line, do you have a pots filter connected?
 
Definitely the line. Best is to downgrade to 2mb
 
Vikesh said:
Definitely the line. Best is to downgrade to 2mb
Click to expand...

Had a similar issue - Netgear router - upgraded to 4meg ,,, same symptoms. Was advised to downgrade to 2 megs line would sync better.

I refused to do this and finally got a lazy Telkom tech to check out the line. he found three problems as informed and now, I have no real problems.

I would go the Telkom route first before downgrading. If Telkom have done EVEYTHING they can and the noise is still an issue - then I would go Vikeshs route and downgrade. '

If your line is with MWEB - pester them to sort it out ... they have pull at Telkom, but dont stop bugging them till the Telkom tech comes out to see you.
 
Depending on your router, you could use an application called Router Stats or Router Stats Lite. If your router is supported, you can monitor your noise margin at the very least and it plots it in a graph. This is how I find it my nose margin was erratic and the connection kept dropping.
 
So right now at 05:30AM every thing looks fine, speeds are up to 3.49Gps, noise is 12 and att is 45. By mid morning it should get faulty.

I will keep and open mind and get the router test tomorrow at the Mweb retail store as recommended by Telkom.
 
Similar problem - Line issue

Chrisn3108 said:
So right now at 05:30AM every thing looks fine, speeds are up to 3.49Gps, noise is 12 and att is 45. By mid morning it should get faulty.

I will keep and open mind and get the router test tomorrow at the Mweb retail store as recommended by Telkom.
Click to expand...

I was on a 1Mbps line and since the upgrade had intermittend connection. It would connect and stay connected for an hour or so, with slow speed. Then it would drop and be down for hours.

First Telkom technician blamed my router and cordless phone. I borrowed a Telkom router from a friend and it had the same problem. I made numerous calls to Telkom, the port was resetted after which I stayed connected for halve a weekend.

Last week a technician pitched up at my home, he was from Rustenburg. He said he was helping out in Pretoria. He was at my house for 5 minutes, left and came back 20 minutes later. He concluded it was a line issue. A week later and I'm still connected and the speed is good.
 
There is physical damage on the line, as morning its fine, the lines are cold, when it heats up you have issues. Telkom has to re cable or maybe the telephone box is a problem
 
Between 12 and 1pm the solid red light came on and when I got back in the evening I could not connect for about an hour from about 5:30 pm to about 6pm. Eventually when I did it synced at 1.7GBs. After rebooting several times eventually got 4Gbs.

Extremely frustrating. I will get the router checked out.

Also planning to get is tested at my brothers house. He has the same router. Do you know if its a matter of plug and play on his line or do I have to make some changes on my router.
 
Charlie00 said:
i switched from 2mb to 4mb and also had the same issue, but i am with Telkom. I had the issue when i phoned them to switch from 2 to 4, then all of a sudden the red light stayed on, no matter how many times i rebooted the router or entered my password. I was on the phone with them for close to 2 hours and then only an hour after that they resolved it. the excuse was that because i switched from 2mb capped to 2mb uncapped and then to 4mb uncapped all in 10 days, apparently they only allow one switch a month, but yeah, it was sorted after about 3 or 4 hours after i did the switch
Click to expand...

How much are you paying if I may ask?
 
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