Bad service from OpenWeb

[Esharc]

From the start I have had problems connecting my OpenWeb account. I know it is not a problem with the Telkom line, because I got a Telkom ISP account yesterday, and I was connected in 30 minutes.

I phoned for assistance twice, both times OpenWeb told me that the technical staff is busy, and would phone me back. The first time I was sent an email and sms with my log in details, and the technician phoned me at 20:45. Which I missed, but when I returned the call I got no answer. The second time I took off from work to make sure it is in OpenWeb's business hours. Again I got an email and sms with my log in details and I am still waiting for the return call.

Up until this morning I still cannot connect to my OpenWeb account.

This is the worst service I have ever received, and would not recommend OpenWeb to anybody.

 

[Hectic]

http://mybroadband.co.za/vb/showthread.php/596701-OpenWeb-ADSL-Feedback-Thread-(Pt2)

http://mybroadband.co.za/vb/showthread.php/622747-The-truth-about-Openweb

http://mybroadband.co.za/vb/showthr...h-the-least-amount-of-loss-and-financial-loss!!!!!

 

[Wyzak]

Openweb have really gone down hill lately. Every week they send out new "once-in-a-lifetime specials" with massive fanfare and powerful words like TITAN and GOLD. But if you ask for more information it's actually bottom of the range offerings. They aim to mislead.