Bandwidth Limit Reached

S

sa-rab

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Is anybody else experiencing the same problems we are on a 2gig package with a 128 anytime add on. Today twice I have had bandwidth reached errors. I then have to reset the modem and i go in again but it is soooo slow. Speaking to the Iburst help desk they say there are no issues and i must just reset the modem as it is a system error. Also everyday we get a message to say that Iburst has received our termination request and they are busy processing it. Again speaking to the help desk they say it is a system error and we must just ignore it. :mad:
 
sa-rab said:
Is anybody else experiencing the same problems we are on a 2gig package with a 128 anytime add on. Today twice I have had bandwidth reached errors. I then have to reset the modem and i go in again but it is soooo slow. Speaking to the Iburst help desk they say there are no issues and i must just reset the modem as it is a system error. Also everyday we get a message to say that Iburst has received our termination request and they are busy processing it. Again speaking to the help desk they say it is a system error and we must just ignore it. :mad:
Click to expand...

Please PM me your UTID and I'll investigate.
 
Same thing here - approx 900MB available on 24 Dec, today capped ??? As I can't afford downtime, I simply purchased a booster, but if there is a system problem, methinks I'm due a refund ?
 
HazMan said:
Same thing here - approx 900MB available on 24 Dec, today capped ??? As I can't afford downtime, I simply purchased a booster, but if there is a system problem, methinks I'm due a refund ?
Click to expand...

Please PM me your UTID and I'll investigate.

PS: The system has also just processed all the usage records that were queued by our backup systems while we had the failure post Christmas at the hosting facility.
 
Same problem here. I had more than a gig left last night and today I'm throttled. r00igev@@r I just send you a msg. Can you please fix this a.s.a.p as I need to get work done. Thx man!
 
I think Iburst system is messed up!
this was my usage report for 28 DEC:
How much data did you receive?
Allocated 5,120.00 MB
Carried Over 3,263.75 MB
Purchased 0.00 MB
Total Data Received 8,383.75 MB
Data used In-Bundle
Uploaded 1,183.22 MB
Downloaded 936.23 MB
Total In-Bundle Data Usage 2,119.44 MB
Data used After Hours
Total After Hour Usage 43,922.75 MB
Data Remaining?
Total Data Remaining 6,264.30 MB
Click to expand...

this morning i get my usage report

How much data did you receive?
Allocated 5,120.00 MB
Carried Over 3,263.75 MB
Purchased 0.00 MB
Total Data Received 8,383.75 MB
Data used In-Bundle
Uploaded 1,390.67 MB
Downloaded 6,897.23 MB
Total In-Bundle Data Usage 8,287.91 MB
Data used After Hours
Total After Hour Usage 46,393.41 MB
Data Remaining?
Total Data Remaining 95.84 MB
Click to expand...

Please explain to me where the hell did you take 6 gigs from ?
I mainly download between 12 and 8, and i was at work during the day
so it looks like after hours is not free last night?

*UPDATE
Thanks for sorting out so quickly Ronald :)
 
Last edited:
Well done iBurst - Data restored and booster reversed :) - and without argument too :D

Thanks Ronald and Gcebile!
 
Exactly the same problem on two of our packages.

Could you guys please check this. I can't buy a booster every time some mistake creeps in. 1 gig disappeared while I was driving home from work.
 
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