bandwidth usage on the 1st sept not resetting?

[kerbyross]

Hi all , I hope iburst / rooigevaar can help ,
this morning i powered up my pc to find that my internet is still as slow as it was yesterday , obviously my cap was reached , im on the uncapped 128kbps addon package for R250 extra a month.
So this morning , i found my connection to still be slow..
looking at my daily iburst usage email I found the following:

As at 01 Sep 2011, your iBurst account *********@bbdatapro.co.za reflects the following:
Data Remaining?
Total Data Remaining 0.00 MB

What ?
Someone help me out please ?

 

[r00igev@@r]

Hi all , I hope iburst / rooigevaar can help ,
this morning i powered up my pc to find that my internet is still as slow as it was yesterday , obviously my cap was reached , im on the uncapped 128kbps addon package for R250 extra a month.
So this morning , i found my connection to still be slow..
looking at my daily iburst usage email I found the following:

As at 01 Sep 2011, your iBurst account *********@bbdatapro.co.za reflects the following:
Data Remaining?
Total Data Remaining 0.00 MB

What ?
Someone help me out please ?

Please PM me your UTID and I'll investigate.

 

[kerbyross]

Thanks , PM sent.

 

[OoMk0o5i3]

The same thing happened to me as well.

Is this a bug or a feature


EDIT: I just phoned in today to cancel my iburst. This is fraud.