Bank's Views - Vishing

supersunbird said:
After you confirm your ID number to the scammer, then what?
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After you've given the scammer all of your "security questions" (id number, address, blood type, urine colour), they can then phone the legitimate bank and impersonate you.
 
karnuffel said:
Ive been coaching my parents for a while now, if the bank phones you about fraud, take the details and phone them on the number I saved on your phone. I saved the banks fraud hotline number for them and they know to phone using that and not the one the caller gives.

We had a mess where some **** phoned and pretended to be from the banks fraud department, super professional. Even gave a ref number.
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That's an excellent idea.
 
Yes I have complained about this before. I just tell them I cannot authenticate their call and I wish them on their merry way. Banks will have to wake up to their own warnings and begin practicing what they preach if they want to phone customers.
 
Little Mac said:
Why is it that there's always a queue at Capitec at my local mall? There's almost always a queue that snakes out the door, longer on payday.
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Because some people want to do stuff at the branch? It never impacts me because I very rarely (not even once year) go to the branch and I've been a Capitec customer since August 2008.

So what you are observing, how will it impact you if you choose to bank there?
 
Little Mac said:
Why is it that there's always a queue at Capitec at my local mall? There's almost always a queue that snakes out the door, longer on payday.
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Since the masses out there still use cash for various reasons and beyond my comprehension (apart from paying taxis).
Little Mac said:
Uh, sure, are people at other banks special that they don't want to do stuff at the branch?
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I've seen similar ATM lines at month end with other banks.
 
Loafy said:
Hi All,

I've started seeing increased marketing from banks regarding "vishing" (ie: persons calling you, impersonating the bank and then asking you "security questions" to steal your personal information which they then use to access your account/impersonate you).

It's quite cute that the banks warn us to watch out for vishing when they're the ones contacting us over telephone for all sorts of reasons (eg: offering services/increasing credit facilities etc). The first thing they do is ask for your ID number etc.

Once or twice I've simply asked the caller "but how do I know that you're the bank"? The answer has consistently been "because I phoned you, you didn't phone us" (which is a mildly infuriating and nonsensical response).

What are the banks doing about this issue, when they are the ones who have created the environment for vishing to thrive? We have OTPs or in-app authentication for practically everything we do online, so why not for phone calls from the bank? Do any of the banks offer improved security and peace-of-mind when dealing with you over telephone?

I bank with three of the major banks and not one of them does.
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I bank with Investec. Not once in the 10 plus years have I received an annoying phone call with them trying to sell me something. The only calls are from my private banker in direct response to a request of mine
 
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