Best effort - when doesn't it make the grade

[DeSLAM]

I've been experiencing lagg issues, time outs and poor service from Telkom ADSL for two months now.

My connection does not resolve to servers overseas - there are frequent time outs, even to SGS servers here in Johannesburg. And so the list goes on. I bought a new router, not the problem, had the line checked not the problem

Telkom technical has checked my equipment and line this side - no fault. So its got to be the ISP...

So here is my question.

Just when does "best effort" of an ISP simply not cut it anymore....


When you cannot connect 50% of the time
When you cannot connect 60% of the time
When you cannot connect 70% of the time
When you cannot connect 80% of the time
When you cannot connect 90% of the time

And when should we start only paying for the service we actually GET.

We are all paying a 100% for the service 100% of the time...how much of that time are we actually getting the service paid for, and what role does ICASA play in ensuring that the term "best effort" actually is measurable in SA.

 

[ToxicBunny]

Best effort means you can connect sometimes...

Have you contacted your ISP? whats their take on the issue?

Icasa are useless and they play no role.

 

[trippinBillie]

i got the same issue. from 1am to 5pm my line works great. between 5pm and 1am my latency goes from sub 20ms to saix backbone to 250ms+. i also get packet loss during this time. It is obviously when people get home and hop on the net. I think the exchange gets overloaded.

I also had the telkom techie come and test my line. All is fine. On about the 5th fault i reported a clever techie phoned me. He did an analysis on the exchange and could see that something is obviously wrong. He told me that they would have to replace some equipment in the exchange. That never happened.

So i am now stuck. In the beginning i opened a fault every week, thats now down to about once a month. Just opened my new fault yesterday for this month. Hopefully some day they will notice the 100+ faults i reported and fix it.