Beware Afrihost Cell C LTE Deception

W

w.m.cent

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Like so many other user I was deceived by Afrihost.

I had a Rain 100GB package and it was performing very poorly so after complaining constantly to Afrihost for 6 months about the poor connection and always being advised to reboot the modem, I eventually cancelled and kept the router as per the T'c and C's.

I then went onto signing up for a Cell C 100GB LTE offer. Nowehere on the marketing email or during the sign-up process was it stated that a R999 penalty would apply if I cancelled within 6 months. Now I queried the penalty and I get told that I should have migrated not cancelled the Rain and signed up for Cell C. I was never advised of this and Afrihost just doesn;t give a damn about waivering the penalty due to their agents providing pathetic support.

Please please warn your friends and family about Afrihost. They have really gone to ****
 
Why would there be a cancellation fee on a month to month deal with no router provided??
Why would I pay R999 to cancel a SIM if a SIM is worth 99c.

Daylight robbery if you ask me.
 
@ekske1 Did you read the part about them not informing me to migrate or did you just want to lay an egg?
 
People who don't, won't or can't be arsed to read T+C's

No pity from me in this day and age for laziness/apathy/drivel excuses.

OP it's not your business to determine whether you agree with their cancellation policies..
If you don't like it - lump it as they say.

Dont sign up! Simple.
 
w.m.cent said:
Like so many other user I was deceived by Afrihost.

I had a Rain 100GB package and it was performing very poorly so after complaining constantly to Afrihost for 6 months about the poor connection and always being advised to reboot the modem, I eventually cancelled and kept the router as per the T'c and C's.

I then went onto signing up for a Cell C 100GB LTE offer. Nowehere on the marketing email or during the sign-up process was it stated that a R999 penalty would apply if I cancelled within 6 months. Now I queried the penalty and I get told that I should have migrated not cancelled the Rain and signed up for Cell C. I was never advised of this and Afrihost just doesn;t give a damn about waivering the penalty due to their agents providing pathetic support.

Please please warn your friends and family about Afrihost. They have really gone to ****
Click to expand...

I am sorry to hear that you felt like we have deceived you in anyway. We did mention that this package is subject to a cancellation fee on the sign up page. It is mentioned again below the different packages we offer.

There is a promotion linked to all the fixed wireless packages we offer. This cancellation fee is only vaild if you cancel within 6 months.
 
Unfortunately it does read so if You'd have went through the terms and conditions. I have the same package, because I was getting a free router with. I had to know what happens if I choose to cancel.
 
Read the terms and conditions..its clear as daylight..Afrihost have ckearly stated there is a cancellation fee within 6 months
 
Did you get another router when you signed up with the cell c offer?
 
lehlohonolomokhali@gmail. said:
Unfortunately it does read so if You'd have went through the terms and conditions. I have the same package, because I was getting a free router with. I had to know what happens if I choose to cancel.
Click to expand...

My thoughts exactly. It wasn't always this way, but they do state their cancellation policy on the bottom of the sign up page for both Fibre and Fixed LTE packages.

The cancellation fee used to only apply if you took the "Free" router, but they've since adapted their terms to better cover themselves.

Still beats a 12 or 24 month contract enforced by pretty much every other provider.
 
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