Beware iBurst Users !

Just out of curiosty but seemingly all iburst users have usernames, 1 which they dont tell us/me namely ***@wbs.co.za & ***@iburst.co.za & both log onto the internet fine

Could you use 2 iburst modems then & log in the one with ***@wbs.co.za & the other with ***@iburst.co.za if they both modems were signed to you and etc?
 
S1ght said:
Just out of curiosty but seemingly all iburst users have usernames, 1 which they dont tell us/me namely ***@wbs.co.za & ***@iburst.co.za & both log onto the internet fine

Could you use 2 iburst modems then & log in the one with ***@wbs.co.za & the other with ***@iburst.co.za if they both modems were signed to you and etc?
Click to expand...

I don't know. But both modems must then be linked to the account. And will you be able to log at the same time on the same account? IMO I doubt that. Well, I hope so, otherwise that spy that can change our passwords can just buy a modem on our account and surf under our name...mmm...where's that bandwidth monitor...
 
OK Guys, I'm here


Let me try and answer.

The UTID is linked to the account. The device cannot be used by another account holder.

The password is linked to the account as well. So in a nutshell, the password and the UTID is linked to the account. One cannot operate without the other. Hope this makes sense.

The Call Centre must ask personal identification questions before giving out a password. All calls are recorded in the Call Centre and if a Call Centre Agent does not follow our security policy, the result is summary dismissal. We take this seriously and won't tolerate it.

The bandwidth monitor should be accessible on both the wbs@ and Iburst@ usernames. We made a mistake here and we have corrected it. We are still testing though to make sure it is absolutley spot on.

Hope this answers the concerns raised in this thread.

Cheers for now

Ed
 
Ed Hall said:
OK Guys, I'm here



The Call Centre must ask personal identification questions before giving out a password. All calls are recorded in the Call Centre and if a Call Centre Agent does not follow our security policy, the result is summary dismissal. We take this seriously and won't tolerate it.
Click to expand...

what kind of personal ID is to be asked .... all they ever ask me " are you mr so&so" and i say yes ....

Nothing really personal is asked ie. what your ID number, or address , or what bank you banking from , or whats your banking account number for the debit order ... so in a nutshell some1 needs to get fired ....

and if level 1 is breatched .. the guy can purchase extra bandwith on your account just to spite you .. even if he stands no way of actually using it ...

if i could change my password without giving possitive ID to the techy ... then anyone can ...

We waiting for your next answer !!!!!!
do a favour pull all my call logs and you will see how the help desk is not @ a high security level.

P.S. why cant i change my own password online ..!!! :eek:
this alone will reduce security risks ....
i need to spell out my password and anyone in my office can hear what it is .....
 
DagegeN said:
what kind of personal ID is to be asked .... all they ever ask me " are you mr so&so" and i say yes ....

Nothing really personal is asked ie. what your ID number, or address , or what bank you banking from , or whats your banking account number for the debit order ... so in a nutshell some1 needs to get fired ....

and if level 1 is breatched .. the guy can purchase extra bandwith on your account just to spite you .. even if he stands no way of actually using it ...

if i could change my password without giving possitive ID to the techy ... then anyone can ...

We waiting for your next answer !!!!!!
do a favour pull all my call logs and you will see how the help desk is not @ a high security level.

P.S. why cant i change my own password online ..!!! :eek:
this alone will reduce security risks ....
i need to spell out my password and anyone in my office can hear what it is .....
Click to expand...

LMAO, more than one needs to be fired, lol

maybe try to speak in code when changing ur password...lol An online password change would be great. I vote this should be implemented.
 
Ed Hall said:
The UTID is linked to the account. The device cannot be used by another account holder.

The password is linked to the account as well. So in a nutshell, the password and the UTID is linked to the account. One cannot operate without the other. Hope this makes sense.

The Call Centre must ask personal identification questions before giving out a password. All calls are recorded in the Call Centre and if a Call Centre Agent does not follow our security policy, the result is summary dismissal. We take this seriously and won't tolerate it.

The bandwidth monitor should be accessible on both the wbs@ and Iburst@ usernames. We made a mistake here and we have corrected it. We are still testing though to make sure it is absolutley spot on.

Hope this answers the concerns raised in this thread.

Cheers for now

Ed
Click to expand...

Ok so the UTID is linked to my account, BUT as already pointed out WHY can't we change our passwords ONLINE OURSELVES as that would make me feel alot safer if I can change it as often as I like as another security measure.

Maybe the system is supposed to work as you are telling us, but you have to remember that in the past we the PAYING customer have been told many "untruths", therefore you have to forgive us having just a little doubt as to what you are telling us.

Maybe you could also fire the accounts dept for not doing their jobs either as they have to date still not debited my bank for this month.
 
MrH said:
Maybe you could also fire the accounts dept for not doing their jobs either as they have to date still not debited my bank for this month.
Click to expand...

no no no NO !!! shhh this is their customer incentive plan :D
it's like playing russian roulette :eek:

never know when they going to take the money or not :rolleyes:
personally i like this idea .. makes up for my crap techie service and my poor netword caverage :p
 
It's all very well not deducting it now but sooner or later there will be a big lumpsum deducted which might just not be available as I only keep enough in that bank account to cover debitorders.
 
I see your point Mr H but on a completely different topic, may I ask why did they make everyone with 2 account names ****@wbs.co.za & ****@iburst.co.za, what is the case with having two, is it maybe a backup account or something & say if you changed your password on the @wbs account would the @iburst one also change?
 
I have no idea why we are supposed to have 2 account names even though only the wbs 1 works for me but it only works with the BW monitor and not the PWD.
Maybe it is a changeover and one day we all will be on the iburst.co.za.

Maybe ED can answer that question if he knows the answer.
 
couple of days ago I wanted to check my bandwidth online via iburst website link. tried login with [email protected] and pwd - failed.... phoned helpdesk.. they did ask me for ID number and something else first.

they said try [email protected] with same password which worked. When I asked why we hadn't been informed the agent said "Neither were we".

But I STILL connect via UTD with [email protected]
Havent yet tried connecting with [email protected] yet.
 
Been using the Iburst dashboard program & that has a button to change logon details, this allows you to change your username and password online...
 
S1ght said:
Been using the Iburst dashboard program & that has a button to change logon details, this allows you to change your username and password online...
Click to expand...

fair enough.... but what of those that are using the modem on a router ?? the dashboard does not work if the modem is on a router ....

so i hope they not thinking that, this will be their way out of this story ?? :eek:
 
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