Beware MWeb billing bullying?

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Terencek

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Has MWeb joined the ranks of South African companies covering their administrative confusion by bullying customers? Do I give in and pay them money they agreed I don't owe them, just to stay off the credit blacklist?

When I started my data contract I was double-billed the monthly subscription the first month, "because we bill the actual monthly fees in advance." When the contract ended I sought, and was given, specific verbal assurance no further payment was required.

But then MWeb's left hand disagreed with its right hand and they insisted "Data billing is not paid in advance" and I owe an extra month's subscription, R349, no matter what my official MWeb customer representative or my records had said.

Now I have a choice: be bullied into paying an extra month I don't owe, or get handed over to the credit blacklist
with all its dire consequences. So: R349 versus the principle of the thing?

What would you do?
 
Terencek said:
Has MWeb joined the ranks of South African companies covering their administrative confusion by bullying customers? Do I give in and pay them money they agreed I don't owe them, just to stay off the credit blacklist?

When I started my data contract I was double-billed the monthly subscription the first month, "because we bill the actual monthly fees in advance." When the contract ended I sought, and was given, specific verbal assurance no further payment was required.

But then MWeb's left hand disagreed with its right hand and they insisted "Data billing is not paid in advance" and I owe an extra month's subscription, R349, no matter what my official MWeb customer representative or my records had said.

Now I have a choice: be bullied into paying an extra month I don't owe, or get handed over to the credit blacklist
with all its dire consequences. So: R349 versus the principle of the thing?

What would you do?
Click to expand...

Fight it. As long as you are in an active dispute with Mweb, they cannot hand you over. Can you not produce bank statements of the said period showing that you where double billed? .
 
Too late it seems. This morning I got an SMS saying the account had been "handed over to ITC-BA". Can you really be blacklisted over R349?
 
No, they cannot blacklist you for R349...

They can put a note on your credit record, which you CAN fight.
 
FYI signups with MWEB are two months in advance, best time to sign up with them would be on their billing run date ie. 25th, where you will pay approx R7 for the remaining days of the month, and the next month's rental.
 
The saga continues... Now it seems MWeb is resorting to harrassment to extract the money from me it has agreed I do not owe it. I am now being subjected to SMSes daily insisting I call a Cape Town number at my expense to settle my (nonexistent) debt. Unusual business ethics! It will be interesting to see where we are eventually heading with this -- thumbscrews and waterboarding?
 
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