Beware when ordering from RARU...

Greg_M said:
is should be calendar... but they're saying working.
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I agree that it is interpreted by laymen to be calendar days: Saturday and Sunday both end in "day". If they want to be consistent, they should claim that the 6 weeks should be 18 weeks because they only work 8 hours a day!
 
ckboshoff said:
I also was scammed when i placed an order for an item in stock...now 2 months later...no item received...was also informed of the 15 to 30 day wait period...i theatened them with criminal proceedings but they are hoesebacking on the electronics Act. I am sure this is fraud/theft what they are doing
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Sounds like fraud. A scam!
 
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Gnome said:
Except that the section in question relates to return of goods.
In this case there are no goods.
They don't have it, they even admit as much.

View attachment 1409233

No court would find for their interpretation that they can apply this to not having stock of said goods and then holding your money for 30 days (working or otherwise).

EDIT: More likely they are trying to cling to this section
View attachment 1409237

Though I must confess I wonder if the CPA or otherwise doesn't overrule this ridiculous rule.
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The CPA does stipulate that interest must be payable on the money they have taken. It does not say which interest: prime/overdraft/credit. It does not provide for penalties for failing to repay on time either.
 
airborne said:
Do a chargeback if possible.
Anyone with outstanding orders that has paid using a debit or credit card open a chargeback with your bank.
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I think that applies to credit card not debit card.

I am not entirely certain though.
 
Let employers beware: do NOT hire Raru ex-employees. There were signs all was not well from 2019/20. This must have been common knowledge amongst employees. They colluded by taking orders they knew they could not fill. They colluded in lying about delays. They colluded in delaying repayments. They colluded in breaking the ECTA and CPA. They (all employees) have proven themselves dishonest and untrustworthy. Beware.
 
Snyper564 said:
I think that applies to credit card not debit card.

I am not entirely certain though.
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It applies to either, the protections in terms of being able to do chargebacks for non delivery is near identical on either card type, it’s been like that for a long time.

That change happened when they made it possible to use debit cards online, whereas previously you had to use a credit card for online purchases, way back in the day.
 
Eish my 2 switches and my money gone!???
714b4bb72140e1bcf0bb582be42833b4.jpg
 
AGH666 said:
Let employers beware: do NOT hire Raru ex-employees. There were signs all was not well from 2019/20. This must have been common knowledge amongst employees. They colluded by taking orders they knew they could not fill. They colluded in lying about delays. They colluded in delaying repayments. They colluded in breaking the ECTA and CPA. They (all employees) have proven themselves dishonest and untrustworthy. Beware.
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Yeh. They should all have become homeless as early as possible, and not try keep the ship floating
 
xrapidx said:
Yeh. They should all have become homeless as early as possible, and not try keep the ship floating
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I decided not to reply to that particular post but it did raise one question for me: how many employees does Raru actually have?

Takealot must have thousands of employees, my guess is that Raru has about 20 employees.
 
Probably a good place to ask - considering.

What is the proper procedure to follow when an online retailer doesn't refund you?

I placed an order on the 1st with a biggish player - they charged my credit card the full price - contacted me and told me the price of some of the items has increased (20%) - I declined and requested a refund, which they said was processed on the 1st. (the items still reflect as in-stock at the original price on the site)

Well - no money - and I'm over sending them emails, they're not really interested, and respond with disinterest, trying to put the issue on my side - or ask me for information they have access to (i.e. the actual debit transaction).

My next step is unfortunately social media (and they had 5* ratings from me) - I'm not sure if a bank can assist with a partial charge back?
 
xrapidx said:
Probably a good place to ask - considering.

What is the proper procedure to follow when an online retailer doesn't refund you?

I placed an order on the 1st with a biggish player - they charged my credit card the full price - contacted me and told me the price of some of the items has increased (20%) - I declined and requested a refund, which they said was processed on the 1st. (the items still reflect as in-stock at the original price on the site)

Well - no money - and I'm over sending them emails, they're not really interested, and respond with disinterest, trying to put the issue on my side - or ask me for information they have access to (i.e. the actual debit transaction).

My next step is unfortunately social media (and they had 5* ratings from me) - I'm not sure if a bank can assist with a partial charge back?
Click to expand...

Chargeback via your friendly issuing bank
 
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