hi, we registered a domain name and hosting account through digiserv.biz on friday,
the account was paid on the due date which is the 7th march 2011 (3 days later, because of the weekend) anyways, after the account was paid we sent proof of payment, a copy of deposit slip via email and a while later we tried logging into our account, after several attempts, including password recovery etc, we emailed them and they informed us that the account was blocked because we failed some anti-fraud test, when posting the order. all there responses are similar to this:
Our records indicate that your account has been closed by our Sales Team due to fraud during the sign-up process. You can therefore no longer login to your client area account as your account is no longer active.
Please let us know should you have any additional queries or if we may be of any further assistance.
Keep well and have a lovely day further
Best Regards,
Andrew
Support Staff | DigiServ Technologies CC
they also mentioned something of MaxMind, i can post all the conversations i had with them including my responses but its kinda lengthy.
whats worst is these guys dont even have a local contact number, and they are a south african business.
they also canceled the order, and still left me to pay for it by failing to notify me that the account is blocked and the order has been cancelled.
im so pissed man,
any suggestions out've this dilemma will be appreciated
the account was paid on the due date which is the 7th march 2011 (3 days later, because of the weekend) anyways, after the account was paid we sent proof of payment, a copy of deposit slip via email and a while later we tried logging into our account, after several attempts, including password recovery etc, we emailed them and they informed us that the account was blocked because we failed some anti-fraud test, when posting the order. all there responses are similar to this:
Our records indicate that your account has been closed by our Sales Team due to fraud during the sign-up process. You can therefore no longer login to your client area account as your account is no longer active.
Please let us know should you have any additional queries or if we may be of any further assistance.
Keep well and have a lovely day further
Best Regards,
Andrew
Support Staff | DigiServ Technologies CC
they also mentioned something of MaxMind, i can post all the conversations i had with them including my responses but its kinda lengthy.
whats worst is these guys dont even have a local contact number, and they are a south african business.
they also canceled the order, and still left me to pay for it by failing to notify me that the account is blocked and the order has been cancelled.
im so pissed man,
any suggestions out've this dilemma will be appreciated
