Hope there is a Vodacom rep somewhere here.
My wife bought data a few days ago through ABSA app on her phone and the amount was deducted from her account but no data was added. After taking it up with ABSA and Vodacom ABSA confirmed that the funds were deducted and Vodacom also confirmed they had issues that day. She sent sms and app screenshot as well as bank app screenshot and electronic bank statement as proof. After getting no feedback she contacts Vodacom who simply say they closed the issue log because they didn't accept the screenshots or statement as proof she must get a printed and stamped bank statement (which the bank charges for by the way).
1) Why just close the issue log without contacting her for more information, that's plain disgusting and disrespectful to her as a customer
2) You acknowledge you had issues on the day yet don't accept the information sent as proof so she must pay to have bank statements printed and stamped as well as take the time to get all that done due to your error?
3) If printed and stamped bank statements are required, will Vodacom cover the cost?
4) Finally, you have an absolute and complete disregard with no intention to help even though she is the wronged party
You messed up, correct it.
@vodacom rep, please PM me and I can send through respective details. I have no qualms moving both our accounts and getting our families to do so as well.
My wife bought data a few days ago through ABSA app on her phone and the amount was deducted from her account but no data was added. After taking it up with ABSA and Vodacom ABSA confirmed that the funds were deducted and Vodacom also confirmed they had issues that day. She sent sms and app screenshot as well as bank app screenshot and electronic bank statement as proof. After getting no feedback she contacts Vodacom who simply say they closed the issue log because they didn't accept the screenshots or statement as proof she must get a printed and stamped bank statement (which the bank charges for by the way).
1) Why just close the issue log without contacting her for more information, that's plain disgusting and disrespectful to her as a customer
2) You acknowledge you had issues on the day yet don't accept the information sent as proof so she must pay to have bank statements printed and stamped as well as take the time to get all that done due to your error?
3) If printed and stamped bank statements are required, will Vodacom cover the cost?
4) Finally, you have an absolute and complete disregard with no intention to help even though she is the wronged party
You messed up, correct it.
@vodacom rep, please PM me and I can send through respective details. I have no qualms moving both our accounts and getting our families to do so as well.