Billion 3100SN reset now no Internet connection

[scubiwho20]

Hi

Please could you help. I had to reset my Netgear 3100SN router and now I can not connect to my ISP. The router connects to Telkom ( Light comes on ) however the connection to Mweb does not happen. I have the correct Username and password as I have copied and retyped the Username and password.

I have taken my old Billion router and I am able to get internet connection. So its not the line and password.

After the factory reset, what setting could be preventing my connection to my ISP.

Thanks

 

[Nether]

Check the following settings:

VPI 8
VCI 35
Multiplexing LLC-BASED

Only thing I can think of

 

[...kRiLLin...]

PPPoE LLC
VPI 8
VCI 35

and ensure that NAT is enabled if you can locate that setting

Not too sure about that particular modem, but on other modems there are a few profiles that can be configured with UN + PW, ensure that the correct one is enabled and the rest are all disabled, or they might be conflicting with each other
Also make sure that

Thats all I can think of that would prevent that.

 

[scubiwho20]

The VPI 8 & VCI 35 is correct, not sure about the Multiplexing LLC-based. So Mweb is LLC-based.
Sorry guys getting my Modems mixed up. Its Netgear 3700. My old one is a Billion which works fine but too old.


Thanks

 

[Keegan]

The VPI 8 & VCI 35 is correct, not sure about the Multiplexing LLC-based. So Mweb is LLC-based.
Sorry guys getting my Modems mixed up. Its Netgear 3700. My old one is a Billion which works fine but too old.


Thanks

As Krillin mentioned also make sure the encapsulation is set to PPPoE.

 

[JonesY]

Just in case your modem set your MTU to something >1500 after the reset; drop it to 1454 - should work with PPPoA connection too.

 

[scubiwho20]

Hi
Thank you to all for your suggestions , its really appreciated.
Got it working as it was the LLC-based setting, that I had to change. As soon as I changed the setting, the router connected to the ISP. You guys a stars, thanks.