Billion 5102S synching problem

[Saber]

Well, I've had ADSL for just under two weeks now and have been loving it. However, my Billion 5102S router has developed serious synching problems, so much so that since Thursday I am virtually unable to access mail or the web. One in every twenty tries might get me access to a site (If I'm lucky).

I've had a Telkom technician out who tested my line with his router diagnostic thingy and the line turns up squeaky clean. I have tried resetting the 5102S, but no joy (it still seems to retain some settings). I have searched through the MyADSL forums and discovered that sometimes firmware needs to be updated, however, there is no new firmware listed for the 5102S.

I phoned Billion (Nology in Pta) who told me that I need to take the modem back to Digital Planet (Jhb). However, I am in Pta! I spoke to a gentleman who was fairly sympathetic who said that he would mail new firmware to me. However, I haven't received this yet--but judging from the website, there is no new firmware yet...

Anyone got some suggestions on fixing this synching problem? It's really frustrating!!

Thanks
Saber

 

[brooko]

If there is a physical reset switch on ur router, press and HOLD the switch for a while, that usaly clears ALL data from the router. Have a look in the manual to see if there is a way to restore to factory settings, then wipe all data...

Phone and ask them to mail the firmware to you again, often the techies have access to a firmware that no one bothered to put onto the website, so its worth a try. And even if it is the same firmware you have currnetly, doing a firmware upgrade can sometimes wipe all current settings from the device.

Hope it help's...

 

[Darth Garth]

What is your DSL version ... somewhere on the webpage admin screen ???

It should read something like this DSL Version: Y.1.31.1

 

[Saber]

Thanks guys. Resetting the modem doesn't solve the problem. I'm going to have to wait for newer firmware. Hopefully this will solve the problem. Thanks for the tip re: techies having access to firmware, brooko. I'll phone again tomorrow if I haven't received it by then.

tibby.dude, I'm not quite sure which is the number, there are a few:
RAS F/W Version: 2.2.21(TE2.B2)3.0.11
DSL FW Version: FwVer:3.0.11.15_A_TC HwVer:T14.F7_0.0

Does this mean anything to you?

Cheers
Saber

 

[Saber]

My mistake...

It's time for humble pie...

Remember me posting about a synching problem with the Billion 5102S? Well, that was totally my mistake--instead, I experienced hitting the cap for the first time... I still thought I had 700Mb left.

I owe an apology to Nology and the Billion product line. I suppose I could blame the Telkom helpdesk for telling me my problem was synching instead of noticing that I had just reached the cap... But in all fairness, the helpdesk operator wasn't here and had to try to identify a possible cause telephonically.

I'd like to thank the chaps at Nology though, particularly Willie who drove to my place this morning to check out the router.

For anyone considering a Billion product, you can't go wrong. Apart from an excellent product, after sales service is superb!

 

[Darth Garth]

Top shot for Willie and Billion S.A after sales support ... will definitely recommend them in the future.