Bitco 5Mbps Uncapped wireless Home Broadband

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sammya

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Is anyone using Bitco 5Mbps Uncapped wireless Home Broadband?

Is it a favourable & reliable alternative to Hellkom ADSL?
 
sammya said:
Is anyone using Bitco 5Mbps Uncapped wireless Home Broadband?

Is it a favourable & reliable alternative to Hellkom ADSL?
Click to expand...

I've had it for just over 2 weeks now and am well impressed. I can't get ADSL in my complex, and BitCo is a great alternative. I get on average 4.87 - 5mb, and anything from 5 - 40ms ping.

I'm also able to play online games and stream Netflix with no problems.
 
goswald said:
I've had it for just over 2 weeks now and am well impressed. I can't get ADSL in my complex, and BitCo is a great alternative. I get on average 4.87 - 5mb, and anything from 5 - 40ms ping.

I'm also able to play online games and stream Netflix with no problems.
Click to expand...

Hi goswald

How is the experience with BitCo going?
 
No regrets! Service is running as expected. I use netflix, and stream quite a bit off YouTube with no hassles. Would definitely recommend them.
 
To answer your question

We have had bitco now for 3 months, 5mb uncapped.. we are considering cancelling the contract. Why? It's a total ripp-off. The contract states that the payment will be R900 (R899) for a 5meg uncapped, the first month we paid R1500 (we though it might have been installation fees) the next month we paid R899, and guess what we paid last month? R2400.. we are also considering going to court, since we have ALL the proof of payment, also the original contract and so on.. so my advice? no it's a ripp-off.. the first few weeks we were impressed until we had to pay the bills
 
sammya said:
Is anyone using Bitco 5Mbps Uncapped wireless Home Broadband?

Is it a favourable & reliable alternative to Hellkom ADSL?
Click to expand...

I do and it's AWESOME.
They have a throttle policy that suits my needs. Max line speed for 1 hour you will then be throttled for an hour and then back to normal again. Matches ADSL pings in all games I have played. Guess it depends on what you use it for and if their FUP suits you. Def worth it as per my signature :p
 
LF9310 said:
We have had bitco now for 3 months, 5mb uncapped.. we are considering cancelling the contract. Why? It's a total ripp-off. The contract states that the payment will be R900 (R899) for a 5meg uncapped, the first month we paid R1500 (we though it might have been installation fees) the next month we paid R899, and guess what we paid last month? R2400.. we are also considering going to court, since we have ALL the proof of payment, also the original contract and so on.. so my advice? no it's a ripp-off.. the first few weeks we were impressed until we had to pay the bills
Click to expand...

Huh?

Your first invoice would have been pro-rata + 1 month in advance. I knew that when I signed. Been a set debit since then. Maybe chat to Garth?
 
LF9310 said:
We have had bitco now for 3 months, 5mb uncapped.. we are considering cancelling the contract. Why? It's a total ripp-off. The contract states that the payment will be R900 (R899) for a 5meg uncapped, the first month we paid R1500 (we though it might have been installation fees) the next month we paid R899, and guess what we paid last month? R2400.. we are also considering going to court, since we have ALL the proof of payment, also the original contract and so on.. so my advice? no it's a ripp-off.. the first few weeks we were impressed until we had to pay the bills
Click to expand...

Have you tried speaking to them? Doesn't sound like it, Garth and his team give excellent customer service, sure they'll sort it out in no time:)
 
LF9310 said:
We have had bitco now for 3 months, 5mb uncapped.. we are considering cancelling the contract.
Click to expand...

Dear LF9310 we have sent you a private message and wish to assist you with this query. Thank you for making us aware of this. trust we will have this resolved asap.
 
We have spoken to one of your consultants regarding this issue. We were told that the payment didn't went through although we told her that we have statements to prove that the payment indeed went through. Since the service of your consultant were poor I decided to post to this thread and I am really glad it raised awareness. We are from Rustenburg and will email all the needed details and also the bank statements as soon as possible.
 
Hi LF9310,

We have sent private messages with email addresses you can send the details to. Thank you again for raising this point so that we can investigate. Checking our inbox daily. Regards.
 
Many thanks to Bitco Marketing Manager, Deidre Jonker, who had the time and patience to resolve the issue regarding the high payment charges. We are ever thankful. And overall many thanks to the Bitco team for their excellent service. To switch to another ADSL Uncapped provider would be a downgrade. I would recommend Bitco above any other to anyone, well worth it!
 
LF9310 said:
Many thanks to Bitco Marketing Manager, Deidre Jonker, who had the time and patience to resolve the issue regarding the high payment charges. We are ever thankful. And overall many thanks to the Bitco team for their excellent service. To switch to another ADSL Uncapped provider would be a downgrade. I would recommend Bitco above any other to anyone, well worth it!
Click to expand...

Thank you for your kind words LF9319.
 
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