BitCo Consumer Review

So how long does it take to get support? No where on the bitco website is there anything about support mentioned yet when you phone the support number you have reached bitco outside of office hours. So is there no support at night?
 
richard.cumming said:
So how long does it take to get support? No where on the bitco website is there anything about support mentioned yet when you phone the support number you have reached bitco outside of office hours. So is there no support at night?
Click to expand...

Hi Richard.Cumming

Our support is open Monday to Friday 8am - 5pm, we are planning to have after hours support for residential customers from 2015

We will post an update as and when we progress on this

You can send a mail to [email protected] and a technical representative will respond back to you tomorrow morning

Our core support is online 24/7 in the event of a network failure a technician will respond to the point of failure 24/7

Mike
 
@BitCo

FYI I experienced some strange link behaviour @21:28 tonight where Hulu / Neflix and browsing became nearly impossible for about 5 minutes. Thereafter the link recovered and all activities resumed to normal performance. up until 22:18...experienced the same problem.

I did a speed test and this was the result: http://www.speedtest.net/my-result/3975043481

I will monitor the performance and keep you posted. I have no P2P or other traffic running in the background - ran out of content to download :p .

Besides some of my fave P2P sites are down. Shush seems to be working but is rather slow...
 
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My latency has been absolutely amazing lately!

Last Result
Download Speed 5166 kbps (645.8 KBsec transfer rate)
Upload Speed 1781 kbps (222.6 KBsec transfer rate)
Latency 178 ms
10122014 225351

Download Speed: 9838 kbps (1229.8 KB/sec transfer rate)
Upload Speed: 2107 kbps (263.4 KB/sec transfer rate)
Latency: 1 ms
10/12/2014 23:07:25

I don't know why its so low :)
 
CriticalConsumer said:
@BitCo

FYI I experienced some strange link behaviour @21:28 tonight where Hulu / Neflix and browsing became nearly impossible for about 5 minutes. Thereafter the link recovered and all activities resumed to normal performance. up until 22:18...experienced the same problem.

I did a speed test and this was the result: http://www.speedtest.net/my-result/3975043481

I will monitor the performance and keep you posted. I have no P2P or other traffic running in the background - ran out of content to download.

Besides some of my fave P2P sites are down. Shush seems to be working but is rather slow...
Click to expand...

@BitCo:

Experienced poor link performance this morning. Was trying to stream Hot 91.9 FM (http://radio.securenetsystems.net/v5/HOT919) and it kept on dropping out. I ran a speed test and the result was below was not what I expected...

http://www.speedtest.net/my-result/3975981931. I initiated an Adobe CS6 update 540MB download shortly after this and it seems to perform ok...Speedtest.net showed it going up to the provisioned link speed.

Still strange...but will continue monitoring and reporting back.
 
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oliverwww said:
My latency has been absolutely amazing lately!

Last Result
Download Speed 5166 kbps (645.8 KBsec transfer rate)
Upload Speed 1781 kbps (222.6 KBsec transfer rate)
Latency 178 ms
10122014 225351

Download Speed: 9838 kbps (1229.8 KB/sec transfer rate)
Upload Speed: 2107 kbps (263.4 KB/sec transfer rate)
Latency: 1 ms
10/12/2014 23:07:25

I don't know why its so low :)
Click to expand...

Yip the latency is awesome - BitCo seem to have optimised their peering / links to the max.
 
Bitco reps - what is your shutdown period for installations? I basically want to know when I should plan to submit my application for the service/site assessment in the new year.
 
We had a massive storm at 3am (Pretoria). I haven't tried the internet this morning before leaving. You guys in Joburg also had that storm?
 
Hi Guys

The storm over Johannesburg early this morning was incredible. It took out one of our main distribution sites in Randburg and another site in Johannesburg CBD. When traffic increased at about 8 am we experienced congestion for a few hours until we replaced the damaged equipment and brought the site online again.

Your Internet should be 100% again. Please contact support if you still have any issues.

Garth
 
Hi Garth,

Thank you for the feedback.

Yes the JHB storm was epic @ around midnight - it looked like we were in a winter wonderland this morning with all the hail from the storm.

And the hail is still melting...at 12:00...
 
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hi guys

any updates on the "new" FUP?

would really like to know how the testing is going there, as , suprise suprise - my telkom dreams is currently really shattered by very regular 3k to 4k pings over the weekends, no matter my ISP :(
 
Neo_X said:
hi guys

any updates on the "new" FUP?

would really like to know how the testing is going there, as , suprise suprise - my telkom dreams is currently really shattered by very regular 3k to 4k pings over the weekends, no matter my ISP :(
Click to expand...

Am on the new FUP...have no issues with it.
 
Woodie said:
Bitco reps - what is your shutdown period for installations? I basically want to know when I should plan to submit my application for the service/site assessment in the new year.
Click to expand...

Hi Woodie,

We are currently scheduling installations for 2015 starting from the 1st week of January so the sooner you submit your order the sooner you will get an installation date.

Mike
 
BitCo said:
Hi Woodie,

We are currently scheduling installations for 2015 starting from the 1st week of January so the sooner you submit your order the sooner you will get an installation date.

Mike
Click to expand...
Should I schedule one for Pretoria East too? Waiting anxiously for your service to arrive here...
 
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