BitCo Consumer Review

nvd42 said:
Tx for the follow-up

BUT

Mike this is a just a complete untruth !! I already stated it in my thread - I supplied the Tshwane Municipal account for my house - The addres were I live and were the installation should be done. The account has my wife's initial as when we moved there she did the connection. I did explain this in my post...

HOW IN THE WORLD CAN THAT BE AN INCORRECT ADDRESS ??

I think the problem is you are trying to fool yourseves at Bitco... You are trying to move "blame" to the client ...

If you want to apologise to a client don't include a lie - it is just not the correct way to deal with clients.

Man-up and support the hopefully great product with the correct attitude - We all make mistakes it is how one rectify them that sets you and your business apart from the rest.

Cheers
Nico
Click to expand...

OK so the LOS team arrives at 12:28 on Friday start climbing the ladder (I had ready) to 2nd story roof at 12:31 come down at 12:41 ... I arrive at 12:46 @ home to see them at their bakkie. Seems NO LOS ... But I will get official letter from Bitco...
He said the SITES are other side of the mountain ... (The 1 with the Union buildings - I don't think that was 100% truthful)

I will wait for letter and then post my location and LOS to where I believe the HIGH SITE is ;-)

I must say the attitude from the LOS team was shocking !! the young fellow kept his sunglasses on whilst talking to me and I truly got the feeling that getting new clients is not their priority - WTF - it does not bode well for the future...

I am also still waiting for a response from Mike on the INCORRECT ADDRESS issue. Should not hold my breath me thinks.

O well lets wait for official let down ;-) ... was so looking forward to reliable 10mps internet ...

cheers

Nico
 
I'm curious to know what the percentage of people within coverage areas (according to the map) actually do not end up having LOS... If a highsite is on the other side of a mountain / ridge from you then the map shouldn't technically reflect coverage for your area. I guess the map doesn't try to take topography into account at all...
 
orionvc said:
I'm curious to know what the percentage of people within coverage areas (according to the map) actually do not end up having LOS... If a highsite is on the other side of a mountain / ridge from you then the map shouldn't technically reflect coverage for your area. I guess the map doesn't try to take topography into account at all...
Click to expand...

In all honesty that would be pretty hard to do from a Google maps point of view. All they are doing is saying that you fall within the kms radius that tower covers. Remember it costs them money to drive out to your place and spend 30minutes - 1 hour there. I highly doubt they will drive all the way just to tell you they don't want you as a client.
 
Mike / Garth,

How far are you guys with the testing of the new FUP? I have upgraded my line recently to 5mbps but my videos are still buffering and I have to pause the video for every 10 mins if I want to complete the video. I just don't want to log a support ticket since your support team might say that you guys are running the trial run with the FUP.

I'm not sure why I'm still finding it difficult even after upgrading my line to 5mbps. Can you please ask your team to look into this? I can log a support ticket if you want me to. Thanks.
 
prasanv said:
Mike / Garth,

How far are you guys with the testing of the new FUP? I have upgraded my line recently to 5mbps but my videos are still buffering and I have to pause the video for every 10 mins if I want to complete the video. I just don't want to log a support ticket since your support team might say that you guys are running the trial run with the FUP.

I'm not sure why I'm still finding it difficult even after upgrading my line to 5mbps. Can you please ask your team to look into this? I can log a support ticket if you want me to. Thanks.
Click to expand...

Yeah, this does not sound normal at all, unless you are throttled and still trying to stream HD. The main reason I upgraded to the 10Mbps line is in the event I am throttled I can still watch a movie etc in HD at 5Mbps.
 
prasanv said:
Mike / Garth,

How far are you guys with the testing of the new FUP? I have upgraded my line recently to 5mbps but my videos are still buffering and I have to pause the video for every 10 mins if I want to complete the video. I just don't want to log a support ticket since your support team might say that you guys are running the trial run with the FUP.

I'm not sure why I'm still finding it difficult even after upgrading my line to 5mbps. Can you please ask your team to look into this? I can log a support ticket if you want me to. Thanks.
Click to expand...

Hi prasanv

I've sent you a PM to check what you are trying to stream.

Garth
 
Hey there guys

Not sure what is up but lately, I am being halved after watching Netflix or youtube. At the time, I am not and haven't been downloading anything but I am not getting my full speed. Is this right? I notice also, while watching Netflix, that the quality drops for a bit then goes back to normal.

Any help would be greatly appreciated.

Thanks
 
Preacher said:
Hey there guys

Not sure what is up but lately, I am being halved after watching Netflix or youtube. At the time, I am not and haven't been downloading anything but I am not getting my full speed. Is this right? I notice also, while watching Netflix, that the quality drops for a bit then goes back to normal.

Any help would be greatly appreciated.

Thanks
Click to expand...

Also having streaming/loading pages issues tonight and last. International seems poked intermittently.
 
Hi Garth/Mike,

Not sure if you guys have done it yet but the new call of duty came out on Monday which means new ports need to be optimized.
Sent a ticket into support now and provided them with the ports for PC,PS4 and XboxOne.

PM me if you need them yourselves :)

Thanks guys
 
KoekzoR said:
Hi Garth/Mike,

Not sure if you guys have done it yet but the new call of duty came out on Monday which means new ports need to be optimized.
Sent a ticket into support now and provided them with the ports for PC,PS4 and XboxOne.

PM me if you need them yourselves :)

Thanks guys
Click to expand...

+1

Also going to get COD Advanced Warfare when I return from my trip next week :p
 
Having issues most weekday morning with twitch.tv, can't even watch streams on medium, anyone else have similar?
 
Senshi said:
I've just suggested BitCo to a number of my fellow colleagues, only to read the last few pages of complaints and of Garth's absence in the thread.

Not a good sign, I'm considering going the 10mb route as I stream Netflix as well, but seeing the last 2 weeks' trend, I'm very hesitant.

Really don't want to pay R1500 per month where I cannot get hold of support people to assist me over a weekend.

Garth, Bitco, what's going on, your current customer base and future sales will be affected badly if you drop the customer support ball now!
Click to expand...

fluKe said:
Having issues most weekday morning with twitch.tv, can't even watch streams on medium, anyone else have similar?
Click to expand...

I really hope this is not the case as I just sent in my paperwork for a 10mb connection :/
 
Anyone using Bitco's 2mb offering? Want to move away from my Mweb 4mb contract. Pricing on the 2mb is a bit higher than what I'm currently paying but the 5mb is just above my budget.

Hope the 2mb will be good enough but anything is better than the crap adsl
 
@ Bitco

When are you going to bring out a promotion/special for potential NEW joiners :D
 
RuanErasmus said:
Anyone using Bitco's 2mb offering? Want to move away from my Mweb 4mb contract. Pricing on the 2mb is a bit higher than what I'm currently paying but the 5mb is just above my budget.

Hope the 2mb will be good enough but anything is better than the crap adsl
Click to expand...

2mb is good enough if you are just browsing and not streaming any videos and random torrent downloads now and then. I just upgraded from 2mb to 5mb line since my streaming wasn't good enough.
 
Hi everyone!
I am hopefully going to be a new BitCo customer as of Tuesday next week. I ordered a 5Mbps service and am now waiting for LOS to be done on Tuesday.

I am a business user as as well as a home user. I will provide feedback on my experiences with BitCo as things progress.

@Garth: I have purchased my own WiFi router (Netgear) and would like to use it with your service as I am not a fan of Linksys equipment. Will this be an issue? Do I have to input any settings on the router (apart from the standard WiFi stuff)?

Oh and I stream all my TV content (Hulu / Netflix / Vudu / YouTube to mention a few) so my average usage is around 200GB per month, sometimes more if I torrent or download larges files for business use.

Looking forward to good relationship with BitCo...
 
Last edited:
Thanks prasanv. I do torrent downloads and online gaming on the xbox when my adsl is working. I do about 80-100gb per month
 
@Bitco
Your sales agents are becoming like telkom now. I want to see if I can get a connection with you guys and filled in online forms. I got contacted by call center agent and was asked to provide details including copy of my ID and proof of address. I was then asked to provide copy of the lease as I am renting the place. Than I was asked to provide concent form signed by the owner . Than they wanted a copy of lease that was signed by both me and the landlord.
It took me few days to get the thing from the estate agent and now they need something else.

All this just to check if I can get the Internet from you guys or not.... what a pain in back side. I was under impression that companies are keen to get new customers and are trying to make things as easy as possible for customers. But this to me seems the other way around.


______ Pls excuse spelling mistakes as typing on the phone with my fat fingers.________
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X