2 years ago I purchased a Black Friday contract - 30GB+30GB @R299 24 months. This increased to R323 after about 6 months (no new benefits!)
I didn't want to extend the contract when it came to an end (26 November 2020) and contacted customer services on 23 October 2020 over 20 days before the contract ended. I have still been debited- each time increasing - 01/12/2020 increased to R353.60 and on 04/01/2021 it increased to R629.00 - close to R1000 excess (excluding the increase after 6 months!)
I have repeatedly contacted customer services and accounts (5 times) - each time they say they will get back to me, but no-one ever does.
I didn't want to extend the contract when it came to an end (26 November 2020) and contacted customer services on 23 October 2020 over 20 days before the contract ended. I have still been debited- each time increasing - 01/12/2020 increased to R353.60 and on 04/01/2021 it increased to R629.00 - close to R1000 excess (excluding the increase after 6 months!)
I have repeatedly contacted customer services and accounts (5 times) - each time they say they will get back to me, but no-one ever does.