BlackBerry support

[Jonny Two Shoes]

I have been continuously shunted around MTN since last week Wednesday trying to get a users BlackBerry device up and running.

From phoning our accounts manager to their helpdesk to their billing department and back again I am always getting conflicting answers as to why the device doesn't work and I am getting promise after promise for callbacks and nothing ever happens.

Now the users last day here is tomorrow before he travels, he is a high level manager running a certain division and will be relying on the BB device for while he is travelling. I am going to have to bare all the anger and frustration from this user tomorrow when I tell him how MTN service has disappointed. A complaint about me would probably ensue.

What could I possibly do to get this device working by tomorrow if MTN have been so unhelpful? And I thought seeing as we have a corporate account going here we would get priority. This is the first time I am activating a BB device...the responsibility has fallen on me now as everyone who deals with MTN is highly frustrated and doesn't want to do it...I can see why.

 

[Jonny Two Shoes]

Still no feedback from MTN...I phoned this morning yet again and they said they would take a look.

Plainly said, MTN business support is worse than Telkom.

 

[Jonny Two Shoes]

Oh wow apparently there are no supervisors or managers available :/

 

[oronte]

I feel your pain, MTN customer service does suck, unfortunately Vodacom sucks just as much, doesn't really matter who you choose. Don't go through the service provider 808, they know nothing about BB and won't help you. Only the corporate helpdesk will be of any use.

 

[JBenci]

I reckon take the device to a mtn store and dont leave untill somebody there can assist you.