Blacklisted IMEI

[BradleyKZN]

Thank you for all the responses.

I am at a loss at what to do. No feedback from VC yesterday. The people inside the Vodacom shops are not sure why/what is happening. Do you think if I write this on Hello Peter it will make a difference? Should I try?

I say give it a shot, and complain on twitter and facebook as well

 

[Hemi300c]

Do a huge poster and it'll get their attention.

 

[yebocan]

By any chance, are the handsets the same make and models?

 

[Dairyfarmer]

I understand this.

The point is its not my device. It belongs to a family member. It is the handset she received with her contract. Whether she uses it, or whether a friend uses it, is irrelevant. The point is the handset is blacklisted even though the account is up to date.

The device belongs to the network until such time as the contract ends or is settled. They can do what they like with the device. Similar to having a device network locked. They can bar it being used by another network. The network can also disable the use of a device on their network that they do not supply. This can be any device from usb modems to phones.

 

[ld13]

The device belongs to the network until such time as the contract ends or is settled.

What are you getting at mate? Did you read the OP?

 

[Dairyfarmer]

What are you getting at mate? Did you read the OP?

Account in arrears.
SIM put into a device.
Device gets blocked by network.

Did I leave something out?

10.1. Should you fail to meet any payment obligations during the Initial Period or the Renewal Period, as the case may be, then Vodacom shall be entitled to prevent the further use of your Apparatus and you indemnify Vodacom in respect of any claim whatsoever arising from Vodacom exercising its right in terms hereof.

Doesn't matter if the device is supplied by the network or yourself, or belong to a friend, or still belong to the network. This is what you agreed to in the contact.

 

[airborne]

Account in arrears.
SIM put into a device.
Device gets blocked by network.

Did I leave something out?



Doesn't matter if the device is supplied by the network or yourself, or belong to a friend, or still belong to the network. This is what you agreed to in the contact.

You have the logic of a call center operator

 

[Venomous]

Account in arrears.
SIM put into a device.
Device gets blocked by network.

Did I leave something out?


Doesn't matter if the device is supplied by the network or yourself, or belong to a friend, or still belong to the network. This is what you agreed to in the contact.

If it were my phone:
IF you are the VC CEO, I would drag your ass to magistrates court for the value of my device, time spent attempting to resolve this issue if you company blacklists my phone just because my cousin/uncle/brother(or female thereof) "Jannie van Zyl" used my phone with their sim for a day. I did not sign for Jannie van Zyl's contract, nor Jannie van Zyl for mine.

If my account is paid on time and up to date, then there is no reason why VC(or any other ISP) should brick what is mine.
Even if what is mine is technically their's until contract end. Technically VC is in breach of contract with OP's family member for bricking THEIR(not OP's) contract phone for another person's financial responsibilities.



Edit: Jannie van Zyl is no family of mine.

 

[supersunbird]

The device belongs to the network until such time as the contract ends or is settled. They can do what they like with the device. Similar to having a device network locked. They can bar it being used by another network. The network can also disable the use of a device on their network that they do not supply. This can be any device from usb modems to phones.

Do you even have a clue what's going on?

Would you like your device, gotten with your contract, to stop working because I once put in my SIM into your device while I was visiting your farm and now I've stopped paying my contract? Cause that's what's going on!

 

[marioat1]

Well what's the relationship to this family member? Are you a parent or a child of her?

 

[Hemi300c]

I think Dairyfarmer is pulling the wrong teet.

 

[airborne]

I think Dairyfarmer is pulling the wrong teet.

Probably grabbed the bull by the balls one too many times and got a hoof to the head

 

[Dave]

When I spoke to the Lady at Vodacom (the same one that sent me the email) she explained to me the only thing that could've happened was that my sim car (Which was in arrears) was used in that phone. My sim registered the IMEI number and it was linked to my SIM. Not linked to my contract though. So when the suspended my account/contract/sim - the handset was suspended too.

The contracts are TOTALLY independent. The family member is paying her account religiously. From her own bank account (Debit order monthly).

The lady also explained to me that all handsets that was registered on my contract would have been blacklisted.

I know this sounds ridiculous. She explained it to me that way. I am paying off my account now (payment arrangement) but the handset of the other contract is still blacklisted. I don't understand it either. I emailed her again this morning. It doesn't make sense to me either. I have never signed surety or anything for the other contract. I wasn't even with the family member when she took out the contract. This is very frustrating

Have you tried to ask @Ockie for help, he's been able to help some users sort their Vodafone problems.

 

[Dairyfarmer]

Basically what I am saying is that the networks have us by the balls. It doesn't matter which network it is. They can lock any device used to access their network whenever they see fit. Read any of the networks TOS. Like it or not, but you don't have any rights on the device until it becomes yours. Even the CPA rights do not apply to devices obtained on contract. It's all BS, but its in the TOS (yes even for prepaid SIM's) that we all agree to, either in writing or just by using the network. And we have to put up with it as there are no alternatives, or never will be.

Now why, if your account is suspended for arrears, do you then think that putting your SIM into another device would magically make your account work?

 

[supersunbird]

Basically what I am saying is that the networks have us by the balls. It doesn't matter which network it is. They can lock any device used to access their network whenever they see fit. Read any of the networks TOS. Like it or not, but you don't have any rights on the device until it becomes yours. Even the CPA rights do not apply to devices obtained on contract. It's all BS, but its in the TOS (yes even for prepaid SIM's) that we all agree to, either in writing or just by using the network. And we have to put up with it as there are no alternatives, or never will be.

Now why, if your account is suspended for arrears, do you then think that putting your SIM into another device would magically make your account work?

It was once put into another device before it was suspended, so please point out where anyone said (or even implied) they put their SIM into another device because they thought their account might work then?

Oh, I agree this ioos person should pay their debts and then either move onto prepaid or a much cheaper contract and forget about the latest flashy, clearly unaffordable, devices...

If it happened to my phone cause someone had a SIM in there once (or even more times), I'd take the Vodacom CEO to the small claims court. Bet issue would sorted quick quick once they get that court summons, and I'd push that they never allow the same to happen to anyone else before I settle the matter out of court.

 

[ld13]

Like it or not, but you don't have any rights on the device until it becomes yours.

So I do have some rights, once the device becomes mine, but...

Doesn't matter if the device is supplied by the network or yourself, or belong to a friend, or still belong to the network. This is what you agreed to in the contact.

So I have no right to my own device due to a contract that someone else signed? This is not legal, no matter how you look at it. No contract that you sign can place a limit on me or my devices that I own.

Now why, if your account is suspended for arrears, do you then think that putting your SIM into another device would magically make your account work?

If my sim card dies the first thing I do is place it in another phone...