Blue screen Problem

[kaisterkai]

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000046
BCP2: FFFFF80002CB0EF8
BCP3: FFFFF880085070B0
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\060910-28142-01.dmp
C:\Users\L Rusaki\AppData\Local\Temp\WER-35459-0.sysdata.xml

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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


I have the dump mini thing, but I don't know how to upload it.. I can email it to you..

Sigh, this BSOD comes when it's shutting down, restarting or logging off..

Very annoying indeed...

My email is: [email protected]

Thanks

 

[iblade]

This BSOD is caused in Kernel mode, therefore it could be faulty hardware, drivers, backup software or anti virus.

Update your drivers via Windows Update. If no updated drivers, use upgrade advisor and see if it finds any issues (http://www.microsoft.com/windows/windows-7/get/upgrade-advisor.aspx).

Otherwise the mini dump is needed to troubleshoot the exact cause.

 

[kaisterkai]

How do you do the mini dump trouble shoot? Can I do that?

 

[iblade]

You could try to do the debug yourself, depending on your technical skills.

WINDBG can be downloaded from:
x86 http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx
x64 http://www.microsoft.com/whdc/devtools/debugging/install64bit.mspx

You would also need the Windows Symbol Packages:
http://www.microsoft.com/whdc/devtools/debugging/default.mspx

Have a look at this site for a dump analysis checklist:
http://www.dumpanalysis.org/blog/index.php/2007/06/20/crash-dump-analysis-checklist/

 

[iblade]

Just a reminder, when the windows pop up when you log in to Windows after the BSOD, don't click on OK until you have moved the mini dump file. It should be deleted as soon as you click on OK.

 

[kaisterkai]

Oh I see.. no wonder I can't seem to find the mini dump before..

Well will be checking.. Thanks for the help..

but doing this, will it say WHAT is the actual cause? Like it won't say something vague like hard ware failure or driver failure? Will be like mouse and keyboard drivers?

 

[DJNgoma]

http://lifehacker.com/5331615/bluescreenview-helps-troubleshoot-the-blue-screen-of-death