midnightcaller
Expert Member
Very poor experience at a BMW dealer in fourways Johannesburg in September 2017.
BMW cedar isle and it’s appointed subcontractor mislead my wife into thinking that they would fix a scratch on the paintwork of the car door.
Acknowledge, There was a scratch on the door. I had known about this for a very long time. But, there was never any dent/cavity/depression in the door panel.
Then , On collection of the vehicle , BMW then claimed that they had fixed a dent and invoiced this.
When I inspected the car, I told them, there was never a dent on the car door. (I know my cars very well and all work on my vehicles are tracked)
I asked BMW : what dent did their sub contractor fix?
They said their sub contractor fixed a minor dent.
I told them , there was never a dent on the door.
Their position was that “as long as they receive an instruction to fix, they will invoice”
The service manager didn’t listen.
BMW cedar isle refused to remediate and also defended their sub contractor actions to the end. The service manager and his colleague went as far as saying that my wife instructed them to do the work and hence, even if there wasn’t a dent, it will be invoiced.
It’s my opinion that the sub contractor mis led my wife to think that the scratch would be fixed. But ,the subcontractor already knew that BMW do not fix scratches onsite. They did fix minor dents on the body work, on-site.
Major work would need to go to an authorized workshop.
At the end of the day, I ultimately lost trust in the BMW cedar isle dealership , it’s service manager and his colleague.
My history : since 2010, two brand new BMW always serviced at cedar isle unless out of town or emergency.
BMW is a fairly good product.
Regrettably, It’s one experience at a dealer like cedar isle that leaves a bitter taste that stays long after the fact that the car is actually a fairly decent product.
BMW cedar isle and it’s appointed subcontractor mislead my wife into thinking that they would fix a scratch on the paintwork of the car door.
Acknowledge, There was a scratch on the door. I had known about this for a very long time. But, there was never any dent/cavity/depression in the door panel.
Then , On collection of the vehicle , BMW then claimed that they had fixed a dent and invoiced this.
When I inspected the car, I told them, there was never a dent on the car door. (I know my cars very well and all work on my vehicles are tracked)
I asked BMW : what dent did their sub contractor fix?
They said their sub contractor fixed a minor dent.
I told them , there was never a dent on the door.
Their position was that “as long as they receive an instruction to fix, they will invoice”
The service manager didn’t listen.
BMW cedar isle refused to remediate and also defended their sub contractor actions to the end. The service manager and his colleague went as far as saying that my wife instructed them to do the work and hence, even if there wasn’t a dent, it will be invoiced.
It’s my opinion that the sub contractor mis led my wife to think that the scratch would be fixed. But ,the subcontractor already knew that BMW do not fix scratches onsite. They did fix minor dents on the body work, on-site.
Major work would need to go to an authorized workshop.
At the end of the day, I ultimately lost trust in the BMW cedar isle dealership , it’s service manager and his colleague.
My history : since 2010, two brand new BMW always serviced at cedar isle unless out of town or emergency.
BMW is a fairly good product.
Regrettably, It’s one experience at a dealer like cedar isle that leaves a bitter taste that stays long after the fact that the car is actually a fairly decent product.
