Broadband usge when theres NO internet connection

[lazarianx6]

our internet usage has tripled since Wednesday with the nation wide no net, connection in certain areas.. how the hell does that happen UNLESS we get told theres a problem in some area & our accounts gets used while we have no access to internet at TELKOM ????

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[Franna]

Change your Telkom ISP password.

 

[MickZA]

First time I've seen a TI Tracker that looks like that :wtf:

Check your day by day usage here http://userstats.adsl.saix.net/ to see if someone is piggy backing on your account.

 

[isie]

our internet usage has tripled since Wednesday with the nation wide no net, connection in certain areas.. how the hell does that happen UNLESS we get told theres a problem in some area & our accounts gets used while we have no access to internet at TELKOM ????

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Looks shopped - badly :wtf:

As MickZA said go to SAIX and check whats the usage there

 

[lazarianx6]

isie... yeah.. its shopped in red to highlight the usage added onto our acc when there was the country wide no net ...... & thats telkoms cap management tool ....@ MickZA..... SAIX asks for username & pw , i dnt have login details for saix ;////

 

[MickZA]

isie... yeah.. its shopped in red to highlight the usage added onto our acc when there was the country wide no net ...... @ MickZA..... SAIX asks for username & pw , i dnt have login details for saix ;////

Same as you use for TI Tracker

 

[lazarianx6]

cool.. tnx mate

 

[lazarianx6]

i have changed the pw multiple times in the past, they even gave me the newest pw without me having to give it to them.....

 

[isie]

isie... yeah.. its shopped in red to highlight the usage added onto our acc when there was the country wide no net ...... & thats telkoms cap management tool ....@ MickZA..... SAIX asks for username & pw , i dnt have login details for saix ;////

ahh was wondering why you had the mix red and green and bar is so short . SAIX users the same password as Ti tracker.
also Are you on a 2 or 4 meg line?

 

[MickeyD]

isie... yeah.. its shopped in red to highlight the usage added onto our acc when there was the country wide no net ...... & thats telkoms cap management tool ....@ MickZA..... SAIX asks for username & pw , i dnt have login details for saix ;////

When was this?

 

[isie]

When was this?

missed that part, when was there a countrywide no net?

 

[UnDeR±tAkEr]

Check on the last sessions for your account using http://userstats.adsl.saix.net/perl/index.pl

Using that TI usage bar can be a bit confusing and as most of us believe, it does not work properly. The above site will tell you how much you have used each day.

 

[lazarianx6]

2 meg

 

[lazarianx6]

on wednesday evening at 9 till 2am Thu morning apparently, then again thu morning from 7am till about 12, after waiting an hour to get an answer from telkom then got told theres a nation wide browsing problem... idiots working at telkom

 

[isie]

on wednesday evening at 9 till 2am Thu morning apparently, then again thu morning from 7am till about 12, after waiting an hour to get an answer from telkom then got told theres a nation wide browsing problem... idiots working at telkom

nope no issues whatsoever. Think you got told BS.
So have you checked Saix usage so far, very unlikely for you to hit FUP in a few days.

 

[MickeyD]

Maybe those idiots at Telkom know more than you do?

 

[lazarianx6]

Just checked it today and its very little used sionce i threatened them with the HAWKS on the fb page ahhahaaa 7 yeah they do tell a lot of BS.... it was said that our exchange was nnot working then they said theres a nation wide no browsing problem..... wish i could record the convos i have with telkom for you guys

 

[mypostingid]

our internet usage has tripled since Wednesday with the nation wide no net, connection in certain areas.. how the hell does that happen UNLESS we get told theres a problem in some area & our accounts gets used while we have no access to internet at TELKOM ????

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Hi OP, I just posted something about the TI tracker on another thread which might also explain what you are seeing with the usage bar.

Strangely my usage on TItracker jumped from just under 10% Thursday morning to 25% that afternoon with maybe 1 gig used in that time. After it jumped to 25%, my usage outside NightSurfer hours was at 11.5GB for the month (got the info from ranger). Tracker is now still at 25% for the month, so I guess the bar jumps to 25% when you've in fact only reached the 10% mark.

So I don't think someone was using your account, more likely tracker took a while to update and the bar jumps in huge increments in advance.

 

[lazarianx6]

@mypostingid, we've had this account for over 5 years now, not once have we been throttled or softcapped or cut of for excessive usage, May 20th we got cut of with no explanation as to why, & then again on the 20th June, precisely at 11 am, our usage normally runs between 60 to 95 gigs a month, in may it was over 185gigs total for 20 days, we barely get 250kb/s , at most 400kbs.... takes a day 1/22hrs to download a full Gig file .... so its highly unlikely for us to go too almost 200gig in 20 days time, i also have a account at iBurst for gaming so theres something wrong with Telkom as we all know LOL.... & Im not the only one complaining abou the sh** service we all getting from telkom & i DO know a few things about the NET & I.T and whats what as they say at telkom ...

 

[mypostingid]

@mypostingid, we've had this account for over 5 years now, not once have we been throttled or softcapped or cut of for excessive usage, May 20th we got cut of with no explanation as to why, & then again on the 20th June, precisely at 11 am, our usage normally runs between 60 to 95 gigs a month, in may it was over 185gigs total for 20 days, we barely get 250kb/s , at most 400kbs.... takes a day 1/22hrs to download a full Gig file .... so its highly unlikely for us to go too almost 200gig in 20 days time, i also have a account at iBurst for gaming so theres something wrong with Telkom as we all know LOL.... & Im not the only one complaining abou the sh** service we all getting from telkom & i DO know a few things about the NET & I.T and whats what as they say at telkom ...

Ok that is strange for your usage to double from one month to the next like that. Only thing I can think of is to keep a close eye on usage daily at http://userstats.adsl.saix.net/ so you can query anything unusual with TI as soon as you spot a problem.

Telkom lowered the cap for all 'uncapped' accounts in May without letting clients (and some staff) know. My speed was throttled for the first time in May, without notice, and then again in June. Even with your usage being at 185GB in May, they shouldn't have cut you off. They told me a 2meg account will be harcapped at 200GB.