Broken cable fix

[The_Mowgs]

Does anyone know how long it takes to fix a broken fibre cable? I wanted to move the box and some of the strands broke at the connection point. The infrastructure belongs to Vumatel.

 

[warwickw]

Log it with your ISP, and provide pictures to aid in speeding up the process. Your ISP will open a reinstall ticket with Vuma who will send out a contract normally within 24 to 48 hours, the contractor will quote you R1750, and you pay that to the contractor via EFT, once paid contractor will be scheduled to do the work.

By providing the photo's it may speed up the process and instead of contractor coming on site first they maybe go straight to quote and once paid scheduling.

 

[STORMERSFAN]

Might as well get them to move the box while they at it seeing as you going to be charged

 

[RonSwanson]

some of the strands broke

You have multiple strands?

 

[The_Mowgs]

You have multiple strands?

Yes, whatever its called. Looks like multiple pieces of wire which makes the complete cable.

 

[warwickw]

How about posting a pic here so we can asses the damage!
It sounds like you talking about the copper cable to your router, and not the fibre.

 

[The_Mowgs]

How about posting a pic here so we can asses the damage!
It sounds like you talking about the copper cable to your router, and not the fibre.

Not the copper cable
Apologies for the blur but the phone struggles to focus at that distance

 

[kory]

Does anyone know how long it takes to fix a broken fibre cable? I wanted to move the box and some of the strands broke at the connection point. The infrastructure belongs to Vumatel.

Mine took 12 hours, Vumatel were very quick.

 

[The_Mowgs]

Mine took 12 hours, Vumatel were very quick.

Thanks for the reply, appreciated. We work from home so its going to cause some disruption.

 

[warwickw]

Yup, that's the fiber it's a single strand as well.

 

[The_Mowgs]

Yup, that's the fiber it's a single strand as well.

Would you mind explaining what a single strand is? I think Im under the wrong impression and dont want to give incorrect information when engaging with support.

 

[eddief1]

Would you mind explaining what a single strand is? I think Im under the wrong impression and dont want to give incorrect information when engaging with support.

It's not important for your support ticket. Most FNO's use a single strand (GPON or BiDi) anyway.

You have multiple strands?

That cable is a miniflex cable made by ppc. They don't do single strand cables if recall correctly.

OP has a pre-terminated cable, so it is probably a 4 core cable with 1 strand terminated to the connector - OP can now however see all 4 fibres with the connector broken off

 

[RonSwanson]

It's not important for your support ticket. Most FNO's use a single strand (GPON or BiDi) anyway.



That cable is a miniflex cable made by ppc. They don't do single strand cables if recall correctly.

OP has a pre-terminated cable, so it is probably a 4 core cable with 1 strand terminated to the connector - OP can now however see all 4 fibres with the connector broken off

Interesting, thank you. The most that I have seen at the CPE is two, one for the complex's DSTV and the other for Internet.

 

[TheRoDent]

It's generally a multicore cable, but only one strand is in use. The reason is that if a strand should get damaged or bent somewhere along the path from the outside wallbox to the inside wallbox, that some of the others can possibly be used to re-splice. Also, the cable costs practically the same whether it has 2 strands, 6 or 8 over that short a distance.