Buffering issue with 10Mbps Telkom line

ControlAltDelete

Well-Known Member
Joined
Jul 21, 2010
Messages
265
I've had an issue with my Telkom 10Mbps unshapped line for the last month. It's quite random but it affects my YouTube video buffering only, for example when I buffer a video regardless of res could be 480p or 1080p what happens is it just buffers and nothing happens and it could stay like that for an indefinite amount of time till eventually randomly working (sometimes).

I know this issue isn't related to a bottleneck because there's no one or no other devices using the internet at the time I've made doubly sure of it. I tried switching DNS from Google 8.8.8.8 / 8.8.4.4 and numerous Telkom SAIX DNS but it doesn't change anything (was just a hunch). Also I tested for packet loss and there is 0 packet loss.

The issue started happening for the last month even before the Windows build update so it has nothing to do with my OS or any updates being installed, I keep my PC quite barebones in terms of software and I monitor the network usage constantly basically what happens when a YouTube video or any video is buffering is it randomly stops and buffers but with actually caching any of video (grey bar) and there's no internet traffic (very little) at that time almost as if the network is inactive when it should be maxing out but all other websites work fine at this point in time.

I should also mention that I am not even near being throttled because the usage bar is only around 5% filled (in blue). Also I should mention that I really think this is related to the WAN because it even happens on my smartphones, i've tried it on 4 different android smartphones 1 iphone and 2 laptops, occurs on all devices.

What seems to fix the issue is when I turn my router off (DSL-2750u) and turn it back on.

[EDIT]
I was able to only slightly recreate the issue by using the seeker on one particular YouTube video, oddly enough this only happened on certain videos while others worked fine like it should with 1080p videos. When I play the videos that have the issue it generally takes about 10 minutes before it just stops to buffer permanently so I instead showed the seeking to give you an idea of what happens without having you actually wait the 10+ minutes more or less. You can see here that the video buffers aggressively and then drops resolution automatically while another video works absolutely fine (with seeking even) in that same setting.
[video=youtube_share;faz652aCR0s]https://youtu.be/faz652aCR0s[/video]
 
Last edited:

ronnie_94

Expert Member
Joined
Jan 10, 2016
Messages
1,031
I have had this happen to me as well, only happens on some videos. Cannot say what it is although.
I've had an issue with my Telkom 10Mbps unshapped line for the last month. It's quite random but it affects my YouTube video buffering only, for example when I buffer a video regardless of res could be 480p or 1080p what happens is it just buffers and nothing happens and it could stay like that for an indefinite amount of time till eventually randomly working (sometimes).

I know this issue isn't related to a bottleneck because there's no one or no other devices using the internet at the time I've made doubly sure of it. I tried switching DNS from Google 8.8.8.8 / 8.8.4.4 and numerous Telkom SAIX DNS but it doesn't change anything (was just a hunch). Also I tested for packet loss and there is 0 packet loss.

The issue started happening for the last month even before the Windows build update so it has nothing to do with my OS or any updates being installed, I keep my PC quite barebones in terms of software and I monitor the network usage constantly basically what happens when a YouTube video or any video is buffering is it randomly stops and buffers but with actually caching any of video (grey bar) and there's no internet traffic (very little) at that time almost as if the network is inactive when it should be maxing out but all other websites work fine at this point in time.

I should also mention that I am not even near being throttled because the usage bar is only around 5% filled (in blue). Also I should mention that I really think this is related to the WAN because it even happens on my smartphones, i've tried it on 4 different android smartphones 1 iphone and 2 laptops, occurs on all devices.

What seems to fix the issue is when I turn my router off (DSL-2750u) and turn it back on.

[EDIT]
I was able to only slightly recreate the issue by using the seeker on one particular YouTube video, oddly enough this only happened on certain videos while others worked fine like it should with 1080p videos. When I play the videos that have the issue it generally takes about 10 minutes before it just stops to buffer permanently so I instead showed the seeking to give you an idea of what happens without having you actually wait the 10+ minutes more or less. You can see here that the video buffers aggressively and then drops resolution automatically while another video works absolutely fine (with seeking even) in that same setting.
[video=youtube_share;faz652aCR0s]https://youtu.be/faz652aCR0s[/video]
 

Casodi

Member
Joined
May 4, 2017
Messages
24
This is exactly what is happening to me. Started happening late april and only on windows. My phone is fine. Certain youtube videos refuse to buffer correctly. Some of them will only buffer at 480p or below. Also on 10meg telkom uncapped.
 

Nithan15

Expert Member
Joined
Aug 11, 2016
Messages
3,362
Yes same issue here as well - but Netflix 4K is streaming without missing a beat.
 

ControlAltDelete

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Joined
Jul 21, 2010
Messages
265
So far I've read some interesting solutions that I don't think will work. Some solution recommend filtering an entire ip range while others recommend using non-cached DNS servers. Anyone have any idea about these things and if they may or may not work?
 
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