Bulk Transactional E-Mail

  • Thread starter Thread starter Former member 61586
  • Start date Start date
F

Former member 61586

Guest
So I have a client signed up for e-mail and domain hosting services.

They got this:

​
​
​
Please be advised the account listed below has been used to send bulk emails, in particular Bulk Transactional E-Mails which is a violation of our AUP
The account responsible for this is : [email protected]
This is a courtesy email to request that you refrain from sending any further emails of this nature via the shared email servers.
You are required to either purchase a Bulk Email Service and direct such email via the Bulk Mail Servers or use an external provider for future emails.
Click to expand...

AUP reads as follows:

Bulk Transactional E-mail​

The service provider does not allow it’s shared email servers to be used for bulk transactional emails, such as but not limited to customer statements, invoices or automated notifications or automated email transmission.

In the event that the Service Provider’s services are used in this manner, the Service Provider reserves it’s right to remove, redirect and or reroute all e-mail transmission by the sender, domain or account via a bulk mail account explicitly designed for such e-mail transmission without any prior notice.

The account holder will be liable for all related costs including but not limited to monthly overages and monthly service fees pertaining related to such bulk mail account.
Click to expand...

I responded as follows:

Your definition of a bulk transactional e-mail is slightly unclear. Are you saying in your Acceptable Use Policy (AUP) that my client may not send invoices and statements to clients (is it a content issue)? Or is the problem the amount of these invoice/statement emails being sent that is the problem?? Or that it should be sent as individual emails instead of one email to multiple recipients (in which case I would like to know what the numerical limit is of recipients or the size of the attachments)?

I look forward to clarification on this matter as this has been a problem before where you simply "deactivated" my clients e-mail address because of this "breach" of your AUP and basically extorted an admin fee to get it "rectified/reinstated". All emails to my client sent within the time it was "deactivated" and "reinstated" obviously were simply "lost". Really? In this day and age your AUP wants to dictate content of a private e-mail or the number of emails sent??
Click to expand...

I am new at the dealing with email hosting companies thing and my response is probably ignorant because "thats how its done in all hosting companies" or whatever. Is my client not allowed to send a invoice or statement to a business that owes it money via email according to AUP???
 
If you or your client throttles the volume of email being sent out then this wont cause an issue, how ever sending large amounts of email in one go on a shared platform are generally not allowed, as is the case with us.

You're hosting in a shared environment where each client shares the resources and sending large amount of emails affects everyone when everyone does the same thing.
 
Jade @ Absolute Hosting said:
If you or your client throttles the volume of email being sent out then this wont cause an issue, how ever sending large amounts of email in one go on a shared platform are generally not allowed, as is the case with us.

You're hosting in a shared environment where each client shares the resources and sending large amount of emails affects everyone when everyone does the same thing.
Click to expand...
Much appreciated. Please once again excuse the ignorance, but how would I throttle the volume of emails sent? The fault was on my clients side (by accident and not intentionally) and I would like to stop this from happening again.
 
ProfA said:
Much appreciated. Please once again excuse the ignorance, but how would I throttle the volume of emails sent? The fault was on my clients side (by accident and not intentionally) and I would like to stop this from happening again.
Click to expand...
They need to figure that out within the application that is generating and sending the emails..
 
ProfA said:
Much appreciated. Please once again excuse the ignorance, but how would I throttle the volume of emails sent? The fault was on my clients side (by accident and not intentionally) and I would like to stop this from happening again.
Click to expand...
As per our discussion within the ticket, in this instance it was a mistake, but in other scenarios where clients send out 100's to 1000's of emails to their clients in a batch email - then this needs to be throttled.

As @WAslayer pointed out, would need to figure out how to do that within the application that is being used.
 
Another option is to use dedicated sender platforms, we use SMTP2Go - fairly cheap $70/month for 100k eMails sent and it has decent built in tracking tools
1675696484184.png
 
ProfA said:
Thanks. Will sort it out for them.
Click to expand...
Word of free advice...

Also ease up with the snarky responses. You are suppose to help your client not try to get his hosting terminated.
That could've very easily went sideways
 
Anthro said:
Another option is to use dedicated sender platforms, we use SMTP2Go - fairly cheap $70/month for 100k eMails sent and it has decent built in tracking tools
Click to expand...

Yussis...that's expensive.

Amazon SES

1675778364298.png
 
ProfA said:
LOL, word of advice, fck off.
Click to expand...
Rather use that energy to help your client.

Hope you figured out by now how to throttle email. You lacked the basic knowledge to know what the problem of bulk email on shared hosting is. You thought it was the content of the email, lol. And then you act all cocky in emails, the irony. I'd say you in no position to reject advice.

Good luck to your client...he needs it.
 
Last edited:
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X