Buying a new DSTV decoder

[Stickfigure]

Hi all

We have a SD decoder at work which they want to replace with an HD decoder.

What all needs to be done to ensure that the smart card currently sitting in the SD decoder will work in the HD decoder?

Regards

 

[xrapidx]

 

[R13...]

Hi all

We have a SD decoder at work which they want to replace with an HD decoder.

What all needs to be done to ensure that the smart card currently sitting in the SD decoder will work in the HD decoder?

Regards

The new decoder will come with its own smart card. You will not be able to use the SD smart card because decoder and smart card must be "married".

 

[Nithan15]

IIRC Smartcards and Decoders are locked - you will have to use the new smart card that comes with the decoder.

 

[Stickfigure]

The new decoder will come with its own smart card. You will not be able to use the SD smart card because decoder and smart card must be "married".

So basically go into Multichoice and get them to do everything?

Is there any paperwork we need to take with to complete this, like ID copy etc? Nobody knows whose name this thing is in, it's been sitting in the boardroom for years and has always worked but now the company want HD.

 

[R13...]

So basically go into Multichoice and get them to do everything?

Is there any paperwork we need to take with to complete this, like ID copy etc? Nobody knows whose name this thing is in, it's been sitting in the boardroom for years and has always worked but now the company want HD.

You could call them and give them the current smart card number and they'll tell how it's registered. I'm not sure how company subs work, but residential you just buy and call in. They remove the one you're replacing from profile and reg the new and you're good to go.

 

[Eti1]

So basically go into Multichoice and get them to do everything?

Is there any paperwork we need to take with to complete this, like ID copy etc? Nobody knows whose name this thing is in, it's been sitting in the boardroom for years and has always worked but now the company want HD.

I am sure you can just buy a new decoder and use the call center to link it. There must be some way for them to identify the holder of the account.

 

[Hemps]

Others will have to confirm but i remember setting this up for my Dad years back, he wanted just HD and they wanted to give him pvr catchup at an extra cost so maybe confirm with them you just want HD and no pvr and extras etc.

 

[Hemps]

DStv packages price from 1 April 2017
DStv Premium R789 (currently R759)
DStv Extra R489 (currently R459)
DStv Compact R365 (currently R345)
DStv Family R235 (currently R219)
DStv Access R99 (no change)
DStv EasyView R29 (no change)

DStv add ons price from 1 April 2017
Access Fee R85 (no change)
BoxOffice PVR rentals R35 (no change)
DStv Indian R360 (currently R340)
DStv indian add-on R229 (currently R220)
DStv Portuguesa R465 (currently R445)
DStv Portuguesa add-on R229 (currently R220)

Please note the following prices will NOT increase on 1 April 2017:
- DStv EasyView
- DStv Access
- Access Fee
- BoxOffice rentals
- Decoder insurance

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Pay your full year’s subscription in one payment and get your 12th month absolutely free! Just contact our Call Centre and switch to the annual payment option before 31 March 2017 to take advantage of your current price.

2. Lock in your price for two years
Sign up for our Price Lock offers and pay fixed fees for the next 24 months. Go to dstv.com/pricelock or SMS “Price Lock” to 35129 and we’ll get in touch with you.

 

[Ryan Innes]

Or use the app to connect new decoder to account.

 

[Stickfigure]

So I had a chat with Multichoice yesterday. They said they need the account holder to approve switching the account from the SD decoder to the HD decoder.

Only problem is, the account holder left the company and emigrated 3 years ago (account is in his name but the company pays for the subscription every month.) If I was to phone in and pretend to be the account holder, what questions would they ask to verify? I'm sure they'll ask ID no, cell no, address which I can all get, but anything else and I'll be stumped.

Flip maybe I should just tell them to forget about going HD.