Call Centre Part V

[Dolby]

*sigh* I've complained about the service for aaaagggggeeeees & still nothing has changed.

I wake up this morning, dial 111 and wait ... and wait ... and wait. My battery didn't start with a huge amount of charge & I had to recharge.

Clearly Vodacom are not interested in hiring staff & reducing this way to about 20 minutes. Why not just close the call centre down totally & spend the money on a decent Vodacom4me site that doesn't always state 'service unavailable'?

 

[SFW007]

think this forum is more data related queries and calls to 155

i suggest you log a call about the wait time

 

[Dolby]

I'm looking at a data bundle to add to my new contract - not ad hoc though. I'm also hoping management see this and realise something should probably be done.

 

[SFW007]

Your query then is data related so you do not need to dial 111
155 can activate the adhoc bundle for you besides the wait time is the best...