Sign up with GoogleCALL CENTRE SUPPORT AND SOFTWARE INSTALLATION TECHNICIAN JOB DESCRIPTION:
Kiron is looking for a Call Centre Support and Software Installation Technician to join our software development team. We need a candidate with solid practical experience to assist in the installation and support process.
This candidate will be working with the developers and clients on some of our biggest game titles, which have several hundred thousand users across multiple platforms at multi-national clients.
PRIMARY RESPONSIBILITIES WILL INCLUDE:
REQUIRED SKILLS & EXPERIENCE:
Preferably experience of 2 years or more:
PREFERABLE QUALIFICATION:
N+ And / or MSE Server Infrastructure (Microsoft Certified Engineer) IT degree level qualification
ATTRIBUTES THAT WE ARE LOOKING FOR IN A SUCCESSFUL CANDIDATE:
CALL CENTRE SUPPORT PACKAGE:
ADDITIONAL INFORMATION:
Type: Full-time
Experience: Junior - Mid level
Industries: Computer Software, Computer Games, Information Technology and Services
Area: Johannesburg
TO APPLY:
In order to apply for this position, please follow the link: http://kiron.co.za/CallCentreSupport.aspx
Kiron is looking for a Call Centre Support and Software Installation Technician to join our software development team. We need a candidate with solid practical experience to assist in the installation and support process.
This candidate will be working with the developers and clients on some of our biggest game titles, which have several hundred thousand users across multiple platforms at multi-national clients.
PRIMARY RESPONSIBILITIES WILL INCLUDE:
- Proprietary system installations
- Install and configure Operating Systems, desktop applications and device drivers
- Troubleshoot and resolve issues reported by users
- Monitoring od installations. Most work can be done remotely from Kiron's offices.
- Follow up with users while the issue is being worked on and also after issue resolution
REQUIRED SKILLS & EXPERIENCE:
Preferably experience of 2 years or more:
- Server hardware knowledge and maintenance
- Microsoft Server Platform Experience
- General Networking
- Installation of Windows Operating System
- Installation of proprietary Software
- MS SQL Server
- Good Written language and documentation ability
- Knowledge of Remote Assistance Tools (Remote Desktop, TightVnc, Citrix, TeamViewer)
PREFERABLE QUALIFICATION:
N+ And / or MSE Server Infrastructure (Microsoft Certified Engineer) IT degree level qualification
ATTRIBUTES THAT WE ARE LOOKING FOR IN A SUCCESSFUL CANDIDATE:
- Proficient in English both spoken and written.
- Self-motivated and good attention to detail.
- Strong analytical skillswith the ability to contribute in problem solving.
- Team player, loyal and client friendly.
- Ability to handle multiple tasks in an organised and proficient manner.
- Ability to work with international and domestic clients in a positive, presentable and mature manner.
- Ability to mentor and document to promote and share knowledge.
CALL CENTRE SUPPORT PACKAGE:
- Pay earned is at an hourly rate and dependant on experience
- Shifts are worked either from 6am until 6pm (12hours) or from 6pm until 6am (12hours) - only 11 hours are paid as 1 hour is for lunch / dinner
- If night shift is worked, a meal allowance of R30 per shift is also paid
- Sunday are paid as overtime at 1.5
- Public holidays and leave days taken are paid as 8 hour shifts, if worked, double (2) pay is earned
- If you work 7 days in a row, one day in addition to Sunday is paid at 1.5
- You are entitled to15 days annual leave and 10 days sick leave per annum
- If you come in specifically for training (in addition to regula hours) these are paid as overtime at 1.5
- On average, 18 days a month are scheduled to be worked
ADDITIONAL INFORMATION:
Type: Full-time
Experience: Junior - Mid level
Industries: Computer Software, Computer Games, Information Technology and Services
Area: Johannesburg
TO APPLY:
In order to apply for this position, please follow the link: http://kiron.co.za/CallCentreSupport.aspx