- Joined
- Oct 15, 2013
- Messages
- 379
- Reaction score
- 0
What does it pay?
R7 - 8 000 p.m.
Where will you be based?
Observatory
Which industry is this company?
Outsourced IT Management
What do I need to know to get this job?
• Matric + at least 2 years’ experience in call scheduling
• Must have worked in an IT environment
• Understanding of Service Level Agreements and Operation Level agreements
• Must be computer literate
• Must have good telephonic etiquette
• Must have good email etiquette
What will you do every day?
• Scheduling all tickets for roaming support staff (Estimated consultants are 6)
• Manage project resource schedules
• Must ensure 24/7 calendar is updated weekly
• Must ensure that tickets are updated daily
• Must send ticket queue reports to Line Manager daily
• Must ensure ticket queues are managed daily
• Must ensure all consultants are billing and capturing their time on a daily basis
• Must send communication updates via ticketing system or email to relevant parties depending on incidents, service requests etc
• Must ensure that we retain their client care for roaming support
• Required to interact with clients and ensure that their service levels are upheld
• Must be able to use Google maps and have an understanding of client locations
• Managing of workstation checklists
• Day to day job specific Administration and document management
Please send your CV to [email protected] if you wish to apply!
R7 - 8 000 p.m.
Where will you be based?
Observatory
Which industry is this company?
Outsourced IT Management
What do I need to know to get this job?
• Matric + at least 2 years’ experience in call scheduling
• Must have worked in an IT environment
• Understanding of Service Level Agreements and Operation Level agreements
• Must be computer literate
• Must have good telephonic etiquette
• Must have good email etiquette
What will you do every day?
• Scheduling all tickets for roaming support staff (Estimated consultants are 6)
• Manage project resource schedules
• Must ensure 24/7 calendar is updated weekly
• Must ensure that tickets are updated daily
• Must send ticket queue reports to Line Manager daily
• Must ensure ticket queues are managed daily
• Must ensure all consultants are billing and capturing their time on a daily basis
• Must send communication updates via ticketing system or email to relevant parties depending on incidents, service requests etc
• Must ensure that we retain their client care for roaming support
• Required to interact with clients and ensure that their service levels are upheld
• Must be able to use Google maps and have an understanding of client locations
• Managing of workstation checklists
• Day to day job specific Administration and document management
Please send your CV to [email protected] if you wish to apply!